Permit Coordinator

Job Title

Permit Coordinator

Location

Headquarters

Department

Permits

Reports To

Permits Manager

FLSA Status

Hourly Non-Exempt

EEO Classification

Administrative Support

Effective/Revision Date

05.02.2023

Under general supervision, the permit coordinator is responsible for administrative duties, organizing, tracking, applying for and obtaining permits from various jurisdictions. This role involves providing information on permit requirements, assisting in scheduling inspections, internal and external coordination.

• Apply for permits through various jurisdictions
• Acts as a liaison between customers, our team and the government building officials.
• Review and verify permit applications for completeness and accuracy prior to submittal.
• Assist customers with their understanding of the permitting & inspection process
• Perform general clerical duties such as typing, filing, emailing and faxing.
• Organize and track permits to ensure inspections are completed in a timely manner.
• Manage permit expirations and renewals.
• File proper paperwork required to obtain permits
• Prepare reports on permit activity as requested
• Maintain current and accurate records of permit activity
• Verify and maintain paper and electronic file documents (permits, inspection reports, etc.) are added to the e-filing system and websites.
• Answers general permit calls, emails and inquiries from customers
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Perform related duties as assigned, within your scope of practice.

• High School diploma or equivalent required.

• Minimum of six (6) months’ experience in Office, Clerical, Customer Service field.
• This position does not include any supervisory responsibilities.

• None

This position requires the capability to understand and follow both oral and written directions. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Excellent customer service skills
• Recognizes an emergency situation and takes appropriate action
• Proficiency using multiple computer systems or programs (i.e., Microsoft Office, Web-Based Platforms, Phone Dialer)
• Ability to interpret and create spreadsheets
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Able to establish and maintain cooperative working relationships.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established time frames.
• Performs well with frequent interruptions and/or distractions.
• Ability to consistently demonstrate our core values by maintaining the highest standards of professionalism when interacting with team members, management, and customers.
• Basic math skills.
• Proven experience in administrative support or customer service
• Excellent written and verbal communication skills
• Strong time-management skills and multitasking ability
• Must be able to maintain a high level of accuracy and pay close attention to detail
• Strong organizational skills

• No Travel Requirements

• Walking/Frequent:
  Moving on foot to accomplish tasks.
• Standing/Intermittent:
  Particularly for sustained periods of time.
• Grasping/Frequent:
  Applying pressure to an object with the fingers and palm.
• Feeling/Constant:
  Perceiving attributes of objects, such as size, shape, temperature or texture by touching with the skin, particularly that of the fingertips.
• Talking/Constant:
  Expressing or exchanging ideas by means of spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing/Constant:
  Perceiving the nature of sounds…