Front Desk Receptionist

Red Rock is a mom-and-pop style flight school that prioritizes safety and schedule ability. Founded in September 2018 in the owners kitchen, Red Rock now has over 10 instructors, an in-house maintenance team, and office staff. Without the students, who work day-in and day-out to achieve their aviation dreams, Red Rock would not be the school it is today. The school provides airline quality training at an affordable rate.

Red Rock is seeking an individual who can fit in the relaxed environment but be professional and welcoming to both the students and the staff.

The Front Receptionist is the first point-of-contact for students, potential students, walk-ins, and all other individuals entering the establishment. The receptionist will act as a liaison between customers and staff by greeting all visitors, providing information, and communicating with other staff. The Receptionist greets arriving students and customers in a friendly and professional manner, welcomes them to the company and makes them comfortable while waiting.

This shift entails 6 days a week working Monday-Saturday with hours ranging from 9am-5pm. Hours are subject to change based on flight school scheduling.

Education

• High School Diploma or GED

Experience

• Office experience/customer experience (preferred)
• Quickbooks, Microsoft Excel, Word, and Google (preferred)

Skills needed for this position
:

• Polished and professional demeanor
• Positive and service-oriented personality
• Experience in aviation and/or education is a plus.
• Ability to follow written and verbal instructions
• Ability to communicate effectively verbally and in writing
• Ability to multi-task and to handle the needs of customers and callers simultaneously in a calm, professional manner.
• Ability to answer phone calls and operate a computer
• Ability to maintain confidentiality and work independently

• Welcomes students and customers into the lobby by greeting them and assisting them with their needs.
• Kindly and professionally answers phone calls, texts, and emails and direct them (if needed) to the correct employee and answer their inquiries.
• Maintains the reception area and classrooms, ensuring that they are tidy and clean.
• Checking students lessons into Quickbooks and scheduling website and billing in a timely manner while professionally handling payment.
• Aiding students and customers of scheduling lessons and other flights/grounds that may be requested.
• Aiding in inventory checks of office supplies and student materials.
• Other projects, tasks, and duties as assigned.

Start would potentially be the third or fourth week of February.