Processing Specialist

Position Overview:

The Processing Specialist, in our Mesa Arizona Headquarters, is responsible for handling toll's & violations for rental & fleet clients, communicating via email and phone with clients, completing payments through online platforms, and researching for missing details in a high‑volume processing environment.

This position will require strong attention to detail, a high level of quality and accuracy, and time management skills.

• Manage and process a high volume of email inquiries, including payment processing, liability reassignment, violation research, image requests, paper processing, dispute handling, and system data entry updates.
• Clear and concise communication with internal and external clients via email and phone.
• Research tolls & violationswithiniFACSfor Toll Keeper ,Plate Pass, and Viologicsclientstodeterminea resolution status including paying, disputing, changing liability, refunding, and more.
• Review and audit variousemail (inbox) processes andupdate internal job wiki/ dashboards.
• Maintaining process documentation and tracking.
• Assist with special projects from leadership on an as-needed basis.

• High School Diploma or equivalent
• Previous experience in an office environment performing administrative duties including inbound mail processing, auditing or review, outbound mail processing, data entry, quality control, and/or related administrative duties
• Strong PC skills including basicproficiencyin Word and Excel
• Ability to use various equipment including computers, copier,scannerand mail opening machine
• Ability to navigate through internet-based system screens
• Strong attention to detail and quality driven
• The ability to problemsolveusing analytical thinking
• Excellent written and verbal communication skills
• Exceptional aptitude and flexibility towards serving andassistingothers
• Able to recognize a problem and elevate to the appropriate team member for resolution

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.