Account Administrator

Account Administrator provides support and assistance to the Key Account Managers and all Sr Program Management to ensure customers’ products are produced, shipped and delivered as promised.

• Become familiar with purchase order requirements and/or long-term agreements to ensure compliance with internal and customer standards, processes and procedures.
• Works with cross-functional teams to ensure all customers specific technical and shipping documentation have been created, communicated and distributed.
• Prepare and maintain documentation for all incoming repair products, including associated invoice records.
• Communicate daily with Key Account Manager and Program Management to ensure Amphenol Borisch Technologies has accurate and up-to-date customer information and requirements for Purchase Orders.
• Maintains customer requests, internal promise dates and shipments throughout system and customer portals, escalating when there is an OTD impact to shipments.
• Work with the Accounting Department regarding past due accounts and follow-up on invoice issues when needed.
• Assist with data gathering and analysis to complete 12-month forecast projections.
• Enters/updates jobs as needed.
• Performs risk management and escalates to Key Account Manager or Program Management appropriately.
• Performs all other tasks and projects assigned by Program Management.

• HS diploma or GED.
• Experience in a Customer Service or Customer Support role, preferred.
• Strong organizational and administrative skills.
• Excellent attention to detail and data.
• Ability to multi-task and work in a fast-paced working environment.
• Excellent computer skills, including MS Office.
• Ability to work additional hours/flexible schedule when required.