Inside Sales Support Specialist

Bio Lab Holdings, Inc. and its affiliates companies (“the Company”) is a biotechnology company committed to raising the standard of caring by developing, manufacturing, and commercializing breakthrough products with patient care in mind. At the heart of our work is a mission to optimize the standard of wound care through innovations grounded in science, compassion, and collaboration. We support healthcare distributors, providers, and patients worldwide who share our same initiatives to deliver clinical performance and real-world impact.

The Inside Sales Support Specialist I provides foundational administrative, customer service, and front-office support to the sales organization by executing established processes related to order entry, reporting, customer communication, and office operations. This role focuses on accuracy, responsiveness, and adherence to defined procedures while supporting the efficient flow of sales and front-office operations. The Specialist I works under close guidance and does not exercise independent decision-making authority.

• Accurately process and enter customer and distributor orders in accordance with established procedures.
• Respond to routine customer inquiries related to order status, product availability, and basic account information.
• Maintain accurate and up-to-date customer and order records within CRM and order management systems.
• Generate standard daily and monthly sales and activity reports as directed.
• Assist with inventory overage tracking and report discrepancies to leadership.
• Coordinate with internal teams to support timely order fulfillment.
• Document customer interactions and transactions according to defined standards.
• Assist with special projects and administrative tasks as assigned.

• Staff the front desk as assigned, serving as the first point of contact for visitors and callers.
• Greet and direct guests in a professional and courteous manner.
• Answer and route incoming phone calls to appropriate departments.
• Receive, log, and distribute incoming packages and deliveries.
• Restock office or departmental items received and notify appropriate teams of deliveries.
• Maintain a clean, organized, and professional front desk and reception area.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties may be assigned.

High school diploma or GED required; associate or bachelor's degree preferred.

1–2 years of experience in customer service, reception, order processing, or administrative support.

None required for this position.

• Strong attention to detail and accuracy.
• Basic proficiency in Microsoft Office and email communication.
• Ability to follow established procedures and work effectively in a team environment.
• Professional communication skills and a customer-focused mindset.

• Prolonged periods of sitting or standing at a front desk or workstation.
• Frequent use of hands and fingers to operate computers, phones, and office equipment.
• Ability to communicate effectively verbally and in writing, both in person and by phone.
• Ability to receive, lift, and carry incoming packages and deliveries up to 15 pounds.
• Ability to view computer monitors and detailed reports for extended periods.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Employees in this role may be exposed to a variety of environmental, activity-related, and ergonomic hazards throughout the workday. Environmental risks include potential spills, weather-related conditions, inadequate ventilation, exposure to extreme heat or cold, poor housekeeping, chemical exposure, and slip, trip, and fall hazards. Activity-related hazards may involve working around burn or heat sources, compressed gases, electrical cords and tools, energized equipment, and possible exposure to contagious diseases or other unforeseen risks.

Ergonomic hazards are also present, including lifting, awkward postures, repetitive…