Impounds Specialist

Impound Specialist

Drive Time Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

Responsibilities of the Job (Or Better Known as, Your Next Destination)

• Conduct phone and/or email conversations directly with impound facilities to gather necessary impound information and negotiate impounds fees when applicable
• Determine whether we should secure or abandon vehicle interested based on defined business criteria (vehicle condition, fees, and profitability)
• Complete legally required, state-specific impound packets to secure vehicles from impound yards
• Consistently collaborate with recovery agents and/or impound facilities to efficiently recovery assets upon assignment
• Document information about location of vehicles, reason for impound, and total fees owed to secure vehicles
• Negotiate with the impound facilities on the fees owed to ensure we can secure as many impounded units as possible
• Assign collateral for recovery, utilizing an approved vendor and ensuring customer account is documented accordingly
• When necessary, collaborate with recovery agents and/or impound facilities to resolve issues with vehicle recovery attempts
• Document and route accounts to abandon queues if the vehicle was determined not to be worth repossession
• Conduct follow up conversations with impound facilities over abandoned vehicle to confirm vehicle location and/or renegotiate on fees
• Assist other departments with inquires related to the impounds process
• Complete tasks on assigned accounts in a timely manner to avoid lien losses and adhere to SLA's
• Ensure all types of impound notices received are properly documented in all systems
• Ensure all impounded accounts are properly routed to collection queues
• Utilize approved databases, tools, and internet searches to confirm vehicle impound status
• Assist impound coordinators with the input and tracking of impound notices
• Other duties as assigned

Knowledge,

Skills and Abilities

(The Good Stuff)

• Clear, concise and professional written and oral communications and interpersonal skills
• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
• Strong negotiation and conflict management skills
• Research state specific statutes based on impound scenario
• Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.
• Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers.
• Ability to drive departmental compliance with FDCPA requirements
• Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
• Self-motivated with strong decision-making capabilities; ability to be a self-starter
• Ability to work in an accurate, detail-oriented, and highly productive manner

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word
• 3+ years of experience in loss mitigation and/or collections; financial services, insurance or claims experience preferred
• Associate degree or bachelor's degree in business or related field may be used as a proxy for experience

Physical Demands

• Must be able to remain in a stationary position at least 75% of the time
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer
• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
• This position could require moving objects up to 20 pounds

This job description is not…