Sales & Office Coordinator

Job Title

Sales and Office Support Team Member

We're looking for a highly organized, detail-oriented team member to support both our Sales Team and Office Manager. This role is perfect for someone who enjoys variety—one hour you may be helping prepare sales proposals, and the next you may be assisting with scheduling, customer communication, or administrative projects. This position helps ensure nothing falls through the cracks during our busiest seasons.

Sales Support:

• Prepare and send customer proposals and follow-up emails
• Enter and update leads in our CRM
• Schedule sales appointments
• Follow up on outstanding estimates
• Request online reviews from customers
• Create and organize sales reports
• Assist with marketing campaigns and community outreach
• Keep customer records accurate and up to date

Office Support:

• Answer phones and assist customers
• Schedule repair appointments
• Process paperwork and digital files
• Assist with employee onboarding paperwork
• Order office supplies
• Help maintain company records and documentation
• Support special projects as assigned
• Assist with billing and administrative tasks
• Help coordinate company events and team activities

Administrative Projects:

• Create checklists and procedures
• Organize digital files in Microsoft Teams and Share Point
• Assist with data entry and reporting
• Help improve office processes
• Learn new software and help implement improvements

• Loves staying organized
• Enjoys helping multiple people succeed
• Learns new technology quickly
• Has excellent written and verbal communication skills
• Pays close attention to detail
• Can manage multiple priorities without getting overwhelmed
• Is dependable and takes initiative
• Enjoys solving problems
• Has a positive, team-first attitude

• 2+ years of office, administrative, customer service, or sales support experience
• Experience with Microsoft Office (Outlook, Excel, Word)
• Comfortable learning CRM and scheduling software
• Experience with Microsoft Teams is a plus

• Sales representatives spend more time selling and less time on paperwork.
• The Office Manager stays caught up during busy periods.
• Customers receive timely communication.
• Administrative tasks are completed accurately and on time.
• The office operates smoothly even during peak workload.

• Monday–Friday schedule
• Friendly, supportive team
• Opportunity to learn many aspects of a growing business
• Variety in your day—no two days are exactly alike
• Opportunities to grow as the company grows

$19.00 - $25.00 per hour

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.

• Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
• Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.

To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Serve Others

• Put Relationships First
• No Jerks
• Be Humble

Be a Problem Solver

• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve

Trust the Process

• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.