Phoenix

Position: Phoenix, USA
About Moove AV

At Moove AV, we're on a mission to make the world safer by enabling autonomy in transportation. Partnering with industry leaders like Waymo, we're redefining fleet management and driving the commercialization of autonomous vehicles.

We're expanding globally and seeking passionate, innovative professionals to join our journey. If you're ready to be at the forefront of cutting-edge technology and help make mobility safer, more efficient, and accessible, we want to hear from you!

About the Role

As an Autonomous Vehicle Operations Supervisor (AVOS), you will be responsible for leading the daily operations of our Ride Hail (RHO) team and ensuring fleet readiness across all shifts. This includes oversight of Fleet Deployment Specialists, AV Cleaners, and Calibration Associates - ensuring every vehicle is safe, clean, charged, and mission-ready.

This role requires a data-oriented, action-driven leader who thrives in a fast-changing environment. You'll analyze operational performance, identify efficiency opportunities, and implement process improvements through experimentation and data-driven decisions.

You will also play a key role in training and team development, delivering onboarding and refresher training to frontline staff when needed, and providing actionable feedback to the central training team on skill gaps and improvement areas. As part of your development, you'll also participate in the Partner's Train-the-Trainer (TTT) program to ensure operational consistency and alignment with partner standards.

You'll balance leadership and execution - driving accountability through metrics, coaching through feedback, and building a culture of safety, collaboration, and continuous improvement. This position may require working morning, evening, or overnight shifts - including weekends and holidays - based on operational needs.

This is a full-time, on-site position based in Phoenix, Arizona. Remote work is not available for this role due to its hands-on operational requirements.

What You'll Be Doing

* Lead and supervise daily Ride Hail operations to ensure safe, efficient, and compliant fleet activities.

* Manage Fleet Deployment Specialists, AV Cleaners, and Calibration Associates, ensuring performance, safety, and quality standards are consistently met.

* Conduct Daily Quality Checks:
Perform daily quality control checks to identify operational gaps, compliance issues, or performance bottlenecks - and implement targeted corrective actions.

* Deliver training sessions for new or transitioning frontline staff as needed; identify training gaps and communicate improvement opportunities to the training team.

* Participate in the Partner's Train-the-Trainer (TTT) program to stay current on standards and training best practices.

* Monitor and report on operational KPIs, using data analytics to identify performance trends, inefficiencies, and opportunities for improvement.

* Maintain strict adherence to all Partner Ride Hailing, Maintenance, Safety, and Environmental SOPs.

* Serve as an escalation point for incidents, system failures, and partner concerns - lead root-cause investigations and corrective actions.

* Collaborate with training, safety, and leadership teams to ensure compliance and continuous improvement across all shifts.

* Present operational findings, data insights, and improvement plans clearly to leadership.

* Coach and develop team members through performance reviews, feedback sessions, and skill-building opportunities.

* Support continuous improvement projects aimed at enhancing fleet availability, operational efficiency, and employee experience.

What You'll Need for This Position

* Proven experience in Operations, Fleet, Mobility, or Logistics Management, ideally in a fast-paced or technology-driven environment.

* Proven ability to lead and develop teams through effective training, coaching, and feedback, with experience in Train-the-Trainer or similar programs.

* Strong analytical and problem-solving skills - able to translate data into operational actions and measurable outcomes.

* Kaizen or continuous improvement mindset, focused on daily, incremental process gains.

* Excellent verbal, written,…