Account Manager

The Role

If you know the garage door industry — the seasonality, the PE dynamics, the difference between a torsion spring repair and a new install — keep reading. We built this role for someone like you.

You’ll be our clients’ primary point of contact — their coach, their advocate, and the person who makes sure nothing falls through the cracks. You co‑lead a POD (team unit) alongside a Project Manager, sharing responsibility for your clients’ success.

Your week:

• Tuesdays: Deep‑dive into client ad performance, lead quality, and campaign health
• Wednesdays: Send concise Weekly Marketing Updates (WMUs) to every client
• Thursdays: Run your Scorecard in our L10 meeting (we run on EOS)
• Monthly: Lead 45‑minute client meetings on Zoom + Loom video reports
• Daily: Monitor client health, respond within 7 business hours, keep Asana current, coordinate with your POD

• Client show rate — Goal: 90%
• Escalations to CEO — Goal: 0
• Escalations with a solution attached — Goal: 100%
• WMUs groomed before sending — Goal:
  Yes
• Client Health Dashboard updated — Goal:
  Yes
• Responsive on Slack — Goal:
  Yes

• Account management or client success experience
• Strong written and verbal communication
• Proactive problem‑solver — you fix things before the client notices
• Comfortable explaining PPC, SEO, and Meta Ads to business owners
• Comfortable with AI tools and eager to use them daily
• Video communication skills (Loom, Zoom)

• Garage door industry experience — whether you’ve worked at a garage door company, marketed for one, or sold into the space, this gives you a major edge
• Digital marketing agency experience
• Go High Level , Google Ads, Meta Ads, or LSA familiarity
• EOS experience (L10s, Rocks, Scorecards)
• SOP building and process improvement track record

• Contract: 1099 independent contractor. You handle your own taxes, insurance, and benefits.
• Hours: Full‑time, 40 hours/week. Arizona Time (AZ does NOT observe Daylight Saving Time). These are set hours — not flexible.
• Offshore: 3:30 AM – 12:30 PM AZ
• USA: 7:00 AM – 5:00 PM AZ
• Pay: $50,000–$60,000/year DOE. Paid weekly via Wise (international) or Zelle (USA).
• Meetings: Monday Team Meeting (7:30 AM AZ), Thursday L10 (7:30 AM AZ), weekly 1‑on‑1 with your manager.

You start full‑time at 40 hours/week with a 90‑day probationary period. You’ll learn our systems, shadow client meetings, and complete review tasks for your manager.

By Day 90:
You are 100% self‑sufficient — running accounts, leading meetings, sending WMUs, and managing your Scorecard without daily guidance.

• You take extreme ownership of outcomes
• You over communicate rather than assume
• You build systems instead of relying on heroics
• You're excited about AI and how it's changing agency work
• Closed mouths don’t get fed – you ask questions

• You need to be told what to do everyday
• You avoid hard conversations with clients
• You think "that’s not my job"
• You can’t commit to Arizona Time hours