Administrative Assistant

• Manage and track a high volume of operational cases (up to 50+ daily), ensuring timely follow-ups and resolutions
• Process repair claims and support resolution of shipment issues
• Escalate containers held in customs and coordinate with internal teams
• Communicate with internal stakeholders and external partners via email and internal systems
• Analyze and reconcile data across multiple sources to make informed decisions
• Generate reports and insights using Excel and other Microsoft tools
• Identify opportunities for process improvements and contribute to operational projects (post-onboarding)

• 2-4+ years of experience in administrative, operations, or support roles
• Strong stakeholder management and communication skills
• Advanced Microsoft Excel experience (including formulas, pivot tables, VLOOKUP, etc.)
• Ability to analyze data from multiple sources and draw actionable insights
• High attention to detail and ability to manage multiple priorities

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)