Client Support Specialist

Sales Support Specialist

100% in office.

• Work onsite at our Arizona office supporting the Customer Relationship team’s day-to-day needs and customers.
• Work closely with customer contacts, end‑user community and Flex Print’s internal resources to fulfill Service Level Agreements (SLAs).
• Responsible for customer satisfaction, retention, growth, and profitability of account base.
• Assist Client Relationship Team with deal builds, pricing requests, proposals, contracts and paperwork.
• Responsible for Quarterly Executive Partnership Reviews, Strategies and Proposals.
• Work to create and implement specific operations practices.
• Develop continual process improvements.
• Work closely with Administration and Operations Team on deal packets, implementation and deployment.
• Resolve customer complaints and concerns by investigating problems, developing solutions and managing through to resolution.
• Recommend techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices in all aspects of the operations.
• Full understanding of EzMPS Database, Dynamics, Customer Portal, EDA, BLI & Zoom Search projects to support the team.
• Hybrid knowledge to assist Sales Support when needed with audits, etc.
• Work closely with VP of Client Relations, VP of Sales Operations and entire CRM/Sales Team to ensure a collective approach to customer needs and metrics.
• Support all other team member tasks and other duties as assigned.

• BA/BS/BBA Degree in Business or equivalent experience.
• A minimum of three (1) year customer service experience in Technology/Managed Print Support.
• Outsourcing background in Managed Print Services is ideal.
• Experience interacting with customers, including executives.
• Experience in documenting current and future state environment and business processes.
• Focus on the customer and the operational aspects of the business.
• Sound administrative skills. Well‑developed management skills—principles and people.
• Analytical, database, and MS Office skills.
• Ability to develop and strengthen relationships with customers.
• Ability to travel, as necessary, to meet customer and internal needs.
• High energy level, comfortable performing multifaceted projects in conjunction with normal activities, sense of urgency in all work.
• Self‑motivated and comfortable working independently and/or remotely.
• Ability to problem‑solve and resolve situations independently.
• Outgoing and well organized.
• Excellent communication skills, written and verbal.

• Sit, stand, kneel, walk and reach.
• Be able to lift, push, pull and/or move up to 20 pounds.
• Hear well enough to communicate with others.
• Read a computer screen and written material.
• Write, type and use phone system.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Medical / Dental / Vision and 401K.
• To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world‑class business skills.

FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed service member status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.