Manager-Patient -Outpatient

Primary City/State

Virtual - Arizona

Patient Services

Day

Patient Experience

Hybrid. Must reside in Arizona.

Great care starts with great people. (Like you.) At Honor Health, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well‑being of people and communities across the greater Phoenix area.

JOB SUMMARY

The Manager leads patient experience improvement initiatives across Honor Health’s outpatient network, translating strategy into operational execution. Partners with clinical, operational, and physician leaders to improve reliability and consistency of the outpatient experience. Functions as a working leader providing coaching, education, and structured improvement support.

• Lead Strategy Translation:
  Translate network‑level PX strategy into targeted outpatient initiatives and execution roadmaps
• Coach Leaders:
  Provide coaching on service recovery, experience design, and team engagement; build leadership capability
• Team Oversight:
  Supervise and develop outpatient PX Coaches; manage workflows, priorities, and performance
• Standardize Practices:
  Establish consistent frameworks and tools; enable scalable deployment across 260+ clinics
• Cross‑Functional
  
  Collaboration:
  
  Partner with operations, nursing, quality, and physician services to integrate PX into workflows
• Drive Measurement:
  Monitor experience data, identify trends, support goal‑setting and action planning
• Support System Priorities:
  Contribute to CMS readiness; support network growth with PX infrastructure for new clinics
• Role‑Model Behaviors:
  Model Honor Health values; foster accountability and continuous improvement culture

• Bachelor's in Healthcare Administration, Business, or related field (Required)
• Master's Preferred

• 5 years in patient experience or healthcare operations (Required)
• 2 years leadership; ambulatory setting (Preferred)