Project Manager – Partner
Job in
Mesa, Maricopa County, Arizona, 85201, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Business
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Responsibilities
- Help to facilitate the creation and success of the Justworks Partner program in tandem with the Partner Program Manager.
- Maintain the operations for partner onboarding, benefits & contract renewals, payment updates, and scaled communications.
- Development and refinement of partner programs, focusing on scalability and partner engagement through tools such as the PRM, Justworks Help Center, self‑serve resources, and structured training programs.
- Act as an advocate for partner needs within the organization, using data and insights drawn from data & programs. Collaborate with the Partner Program Manager to align cross‑functional teams, report out, address and resolve issues.
- Support the annual benefit and contract renewals programs, working closely with Partner Managers and relevant internal teams to plan and prepare for successful renewals.
- Collect and document partner feedback, translating it into actionable insights to drive continuous improvement in the partner journey and support framework.
- Serve as the primary point of contact for tier 2 & 3 partner inquiries via Zendesk or Zoom, supporting the resolution process in tandem with the Partner Managers.
- Minimum of 3+ years in a support role and/or project management role, preferably within a tech, HR, or service‑focused industry, with exposure and experience in program or project management.
- Proficiency with customer support platforms such as Zendesk and CRM systems; business writing; familiarity with Asana or similar project management tools is a plus.
- Exceptional written and verbal communication skills, with the ability to simplify complex issues and provide clear, easy‑to‑understand solutions.
- Bachelor’s degree in Business Administration, Communication, or related field preferred.
- Strong background in customer service or partner support, with a proven track record of improving customer or partner satisfaction, enablement or revenue at scale.
- Ability to analyze feedback and performance data to identify trends and recommend improvements.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×