Network Manager

Responsibilities

• Responsible for ultimate local policy aspects of service delivery for assigned Network Partners, ensuring KPI’s are met for a positive client experience
• Engaging Network Partners in reoccurring stewardship meetings and in person visits to review and close out open items
• Utilize Global Online portal for SLA reporting review and actioning
• Function as a primary escalation contact for assigned Network Partners
• Assist with Network Partner onboarding process, as appropriate
• Manage Global Online portal updates for non-Global Online enabled partners
• Outbound reinsurance slip support - review, completion, and return to Network Partners
• Provide support for Global Online mailbox management and Multinational billing (premium reconciliation)
• Engage in local policy quality control efforts to ensure contract certainty

• 2+ years of Insurance industry experience preferred
• Multinational experience preferred
• Ability to effectively communicate information and ideas to influence and grow partnerships
• Proficiency in foreign language(s) is a plus, though not required
• Excellent communication, interpersonal and presentation skills
• An ability to think analytically about business problems, make recommendations and propose solutions
• High energy self-starter, who is resilient and has an entrepreneurial spirit
• Demonstration of solid time, organizational, and desk management skills
• Goal-oriented and delivers outcomes