Regional Manager, Customer Success – Legal Tech
Job in
Mesa, Maricopa County, Arizona, 85201, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Responsibilities
- Lead and develop a high‑performing team responsible for adoption, workflow transformation, customer value, and retention across Large Law accounts
- Own regional customer success strategy and execution, including customer health, value realization, retention, and usage growth
- Coach team members to act as trusted advisors and create tailored success plans aligned to customer goals and workflows
- Partner cross‑functionally with Client Managers, Sales, Product, Marketing, and Enablement on strategic account planning and reviews
- Use customer health, engagement, and usage data to prioritize accounts and address adoption or change management challenges
- Drive continuous improvement in retention and expansion through insight‑led customer engagement
- Represent the voice of the customer by sharing actionable insights with leadership and product teams
- Bachelor’s degree and B2B SaaS experience required, with legal industry exposure preferred; JD/MBA highly preferred
- Experience leading consultative, customer‑facing teams in legal technology, enterprise software, customer success, or related environments
- Strong understanding of large law firm workflows, stakeholder dynamics, and AI‑enabled legal research and drafting
- Proven ability to coach teams on strategic account planning, stakeholder engagement, and value‑based conversations
- Experience using customer health, engagement, and usage data to guide account strategy and improve outcomes
- Comfort working with CRM, customer success, analytics, and AI‑enabled tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
- Demonstrated executive presence, commercial acumen, and change leadership capability
- B2B SaaS
- customer success
- consultative selling
- account planning
- stakeholder engagement
- data analysis
- AI-enabled legal research
- AI-enabled drafting
- change management
- workflow transformation
- coaching
- leadership
- communication
- strategic thinking
- customer advocacy
- insight-driven engagement
- commercial acumen
- executive presence
- team collaboration
- adaptability
- Bachelor's degree
- JD
- MBA
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