Facilities Ambassador

Facility Ambassador – JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facility Ambassador will provide comprehensive support to the Site and/or Facility Manager with operational activities including maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, and occupancy services. This role proactively develops and maintains client relationships while ensuring expected service levels are achieved. You will have oversight of 1 class-A office building in Mesa, Arizona, serving as the primary point of contact for all employee inquiries, issues, and service delivery.

This position requires knowledge of building systems and facilities management, along with a strong commitment to delivering exceptional customer service and operational excellence.

What your day-to-day will look like:

• Serve as the initial point of contact for all client employee inquiries, managing ticket requests, troubleshooting issues, and gathering feedback through the CMMS system
• Conduct routine walkthroughs and assessments to ensure the office environment is clean, organized, and aesthetically pleasing
• Coordinate and manage 3rd party vendor performance, including tracking work order completion, validating invoices, and communicating unresolved items
• Execute Ambassador services consistent with SLAs, standard processes, and professional brand image while ensuring compliance with local regulations
• Support data collection, analysis, and reporting to ensure alignment with client goals and Key Performance Indicators (KPIs)
• Assist with budgetary requests, financial analysis, procurement of vendors and services, and cost savings initiatives
• Provide coordination and support for events, meetings, and conference facilities as required
• Act as onsite support point of contact in case of emergencies or after-hours calls
• Support JLL Management, Operations, and Financial audits while ensuring compliance with safety procedures and State, County, or City Ordinances
• Manage building access passes, reception and guest support, mail and courier services, and office supplies maintenance

Required Qualifications:

• 1-3 years minimum prior relevant experience in hospitality within an office class-A building environment, vendor management, or facility/property management
• Work order ticketing experience with proficiency in CMMS systems
• Strong computer knowledge base with advanced technical proficiency
• Exceptional customer service skills and professionalism with a demonstrated passion for service excellence
• Excellent verbal and written communication skills with ability to communicate professionally with all stakeholders
• Excellent organizational skills and process management capabilities
• Ability to work independently with strong prioritization and time management skills
• This is a full-time, in-office position (Not hybrid) – candidate must be available Monday to Friday, morning shift

Preferred Qualifications:

• Self-starter who demonstrates initiative and exercises good judgment in a variety of situations
• Highly collaborative with strong interpersonal skills and a track record of excellent internal and external customer service
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Ability to work with diverse teams – lead and/or follow; respectful, cooperative, and accountable
• Ability to adapt quickly to new devices, technology, and applications
• Experience with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

Location:

Mesa, Arizona

Work Shift:

Monday to Friday, morning shift (full-time, in-office position)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay