Senior Operations Consultant

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects
• Drive projects & initiatives that improve performance & process efficiency in a dynamic, fast-paced environment
• Address real-time needs of various teams, and complete administrative tasks timely
• Identify and manage solutions for emerging risks within each team and escape through the appropriate channels
• Participate in broader initiatives to drive consistency and enhancements across each business
• Working closely and effectively with Credit Assistance leadership and stakeholder partners
• Assist with coaching employees to meet production targets, enhance efficiency, and deliver high-quality interactions while ensuring adherence to regulatory requirements
• Provide performance and process execution feedback to employees across various teams
• Comply with regulations, Bank procedures, ethical/integrity expectations, and financial/reporting controls

• Demonstrated record of consistent high performance and achievement of business objectives.
• Strong leadership skills with the ability to influence, guide, and support cross-functional teams.
• Proven experience leading projects and/or strategic initiatives with minimal direction and oversight.
• Subject matter expertise in multiple business functions (e.g., Estate, Insurance, Recovery, Remarketing, or related operational areas).
• Strong self-motivation with the ability to work independently and manage competing priorities.
• Excellent organizational skills and attention to detail.
• Persistence and commitment to driving results and meeting deadlines.
• Outstanding verbal and written communication skills, including the ability to interact effectively with various stakeholders.

Demonstrates strong leadership and project management capabilities, with a focus on driving performance and process efficiency while ensuring compliance with regulatory requirements. Possesses subject matter expertise across multiple business functions and excels in building relationships with stakeholders.

• Project Management
• Leadership Skills
• Subject Matter Expertise
• Regulatory Compliance
• Stakeholder Communication

• Organizational Skills
• Attention to Detail
• Self-Motivation
• Persistence
• Verbal Communication
• Written Communication

• Operations Environment
• Performance Improvement
• Process Efficiency
• Cross-Functional Teams
• Business Objectives