Compliance Technician – Regional Office Based

Administer electronic file reviews, audits, and approvals in accordance with current affordable housing compliance requirements and company policies under LIHTC, Tax Exempt Bond, HOME, and other affordable housing programs across multiple states
Conduct thorough and accurate reviews of applicant and resident certification files, ensuring that documentation is complete, compliant, and handled with professionalism and care
Serve as a knowledgeable and approachable resource for property management and regional teams, responding promptly and courteously to questions, and ensuring each interaction reflects a customer service–oriented approach
Build and maintain positive working relationships with site teams and other departments, promoting collaboration and open communication to achieve shared goals and efficient resolution of compliance matters
Provide proactive support to property teams to help them understand and meet compliance requirements, reinforcing clarity, consistency, and confidence throughout the process
Demonstrate a strong commitment to continuous improvement by seeking opportunities to simplify processes, enhance communication, and strengthen service delivery across all business lines
Identify, document, and communicate compliance discrepancies with professionalism and clarity, ensuring timely corrective actions and maintaining strong relationships with all stakeholders
Perform detailed quality-control reviews to verify accuracy and completeness while upholding the organization’s commitment to excellence and accountability
Maintain organized and accessible digital records to ensure files are audit-ready and consistent with company and regulatory retention standards
Contribute to departmental initiatives that advance a culture of Service & Simplicity, teamwork, and exceptional customer service across all areas of the organization
Perform other projects assigned by supervisor

• Minimum of two years of experience in affordable housing compliance, property management, or a related field
• Accredited affordable housing certifications (e.g., TCS, HCCP, COS) preferred
• Demonstrated ability to manage multiple priorities, balance competing deadlines, and maintain accuracy in a fast-paced environment
• Proven ability to work both independently and collaboratively as part of a cross-functional team
• Strong customer service orientation with the ability to build positive relationships and work effectively with individuals at all levels and with diverse personalities
• Excellent written and verbal communication skills, with the ability to convey information clearly, concisely, and professionally
• Skilled in navigating and resolving conflicts with tact, empathy, and sound judgment
• Exceptional attention to detail and strong organizational and time management skills
• Proficiency with property management or compliance software preferred
• Commitment to continuous learning, improvement, and upholding the organization’s Service & Simplicity culture

Demonstrates expertise in affordable housing compliance, including LIHTC, Tax Exempt Bond, and HOME programs, while maintaining strong customer service and communication skills. Proven ability to manage compliance processes, build relationships, and ensure accuracy in documentation and audits.

• Affordable Housing Compliance
• Customer Service Orientation
• Attention to Detail
• Excellent Communication Skills
• Property Management Software

• Compliance Audits
• File Reviews
• Documentation Management
• Quality Control Reviews
• Process Improvement

• Relationship Building
• Conflict Resolution
• Organizational Skills
• Time Management
• Team Collaboration

• TCS
• HCCP
• COS

• LIHTC
• Tax Exempt Bond
• HOME
• Affordable Housing Programs
• Compliance Requirements

• Compliance Software
• Property Management Software