Quote and Order Management - Customer Service Representative

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 03/13/2026

We are seeking a Quote and Order Management – Customer Service Representative to join our Customer Service & Solutions team. You will be responsible for managing customer inquiries, quotations, sales order entry, and order coordination, which involves ensuring accurate processing, timely communication, and exceptional service delivery. Your role plays a crucial part in supporting our sales efforts and maintaining customer satisfaction, which will positively impact customer loyalty and on‑time delivery performance.

In this position, you will report to the Customer Service Supervisor.

This position is mainly located in York, PA, Brookfield, WI, and Mesa, AZ, but we are happy to offer flexible working arrangements, including hybrid options. Travel may be required occasionally (less than 10%).

You will join a team of customer service and order management specialists dedicated to providing exceptional support to end users and sales teams. We strive to deliver accurate quotations, timely order processing, and efficient coordination across departments. We are currently working on streamlining order handling, improving on‑time delivery, and enhancing customer service processes.

We work closely with internal and external stakeholders, such as Global Pricing, Technical Sales Support, Logistics, and Outside Sales. Our team culture is all about collaboration, customer focus, problem solving, and a high sense of urgency. Team members are located in multiple regions across our operations.

• Provide timely and professional responses to customer inquiries related to pricing, delivery, products, and technical information.
• Process customer inquiries, quotations, and sales orders with accuracy and attention to detail.
• Prepare quotations based on application requirements, specifications, and pricing guidelines.
• Coordinate with Global Pricing, Technical Sales Support, and Logistics to meet customer requirements and expedite quotation activities.
• Manage order entry, ensure compliance with documentation requirements, and support order execution across departments.
• Resolve order related issues, discrepancies, and customer challenges through cross‑functional collaboration.
• Maintain and manage order backlog to ensure on‑time delivery and customer satisfaction.
• Contribute to a strong team environment and uphold high standards of professionalism, communication, and customer care.

• You have an associate degree or equivalent work experience (preferred).
• You bring 2+ years of customer service experience working directly with end users.
• You have 5+ years of experience in the mining or construction industry.
• You excel at making reliable, fast decisions under pressure.
• You understand pricing, quotation preparation, terms and conditions, and typical business transactions.
• You possess strong communication skills, both verbal and written.
• You are proficient in computer tools such as Excel, Word, and PowerPoint; SAP experience is preferred.
• You are highly organized, able to multitask, prioritize, and work effectively in a fast‑paced environment.
• Nice to have: familiarity with Incoterms and import/export documentation.

• An inspiring purpose – enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions.
• Wellbeing and safety – benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well‑being services, and engagement surveys.
• Compensation and rewards – global incentive program tied to business and performance targets.
• Hybrid working possibilities –…