Customer Service Specialist

Concordance Healthcare Solutions provides dynamic supply chain solutions across the healthcare continuum. We are looking for a full‑time Customer Service Specialist to support our commercial customers in Mesa, AZ.

• Provide general customer service functions to commercial hospitals, including product information, price quotes, order/return processing, and discrepancy resolution.
• Act as a key liaison between operations and customers to resolve order‑related issues.
• Communicate with customers regarding stocking levels, item usage, and product changes.
• Assist in resolving manufacturer backorders, allocations, and report analysis to identify and address shortages.
• Initiate required actions and maintain order/customer information files; communicate changes to appropriate personnel and departments.
• Resolve product or service problems, including missed shipment resolution, backorder fulfillment, and reporting.
• Recommend potential substitutions by collaborating with outside sales personnel, manufacturer sales representatives, and customer service teams.
• Participate in conference calls and make site visits as needed.
• Work effectively with all internal departments, outside sales personnel, and customers.
• Contribute to the development and maintenance of standards and procedures regarding customer service.
• Other duties as assigned.

• Associate’s degree or 2 years’ experience in customer service, or an equivalent combination of education and experience.
• Strong computer skills; proficiency with Excel and Word required, experience with AS/400 is a plus.
• Typing and data entry skills required.
• High energy, positive attitude, and customer‑service oriented.
• Excellent communication skills and forward‑thinking approach.
• Detail‑oriented, analytical, flexible, and able to multitask.
• Medical product knowledge is beneficial.
• Reliable and able to function independently.
• Must successfully pass a pre‑employment background check and drug screening.

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Location:

Mesa, AZ.

• Hybrid work model: office part of the week and remote part of the week.

• Paid vacation, personal time, and holiday.
• 401(k) retirement plan with company match.
• Company‑paid short‑term and long‑term disability.
• Profit‑sharing program.

Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals and prohibits discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact