Customer Care Specialist

Customer Care Specialist - Mesa, AZ | $22/hr.

Full-Time | Customer Service | Call Center | Career Growth Opportunity

We are partnering with a rapidly growing, industry-leading organization to hire a Customer Care Specialist in Mesa, AZ. This is not your typical call center role-this team is focused on your long-term success, offering a structured training program designed to help you become an expert and build a lasting career.

If you have a passion for helping others, enjoy problem-solving, and thrive in a fast-paced environment, this is a great opportunity to join a team that truly invests in your growth.

About the Role

As a Customer Care Specialist II, you will support customers with inquiries related to tolls and violations connected to rental vehicles. You'll be responsible for delivering accurate, timely, and empathetic service while working toward first-call resolution.

Key Responsibilities

* Provide high-quality customer support to resolve inquiries related to tolls and violations

* Handle inbound customer interactions with professionalism, empathy, and accuracy

* Utilize internal tools and systems to research and resolve issues efficiently

* Strive for first contact resolution while maintaining attention to detail

* Build and maintain knowledge of products, services, and processes

* Communicate clearly across phone and written interactions

* Meet established performance goals including productivity, quality, attendance, and customer satisfaction

* Support additional responsibilities as needed

What We're Looking For

We're seeking motivated, dependable individuals who bring a positive attitude and strong critical thinking skills. You'll be successful in this role if you're someone who shows up, stays engaged, and works well in a team-driven environment.

Qualifications:

* High School Diploma or GED required

* At least 1 year of customer service experience (call center experience preferred)

* Strong computer skills with the ability to multitask across multiple systems

* Typing speed of 30+ WPM

* Excellent communication and interpersonal skills

* Ability to work effectively with diverse customers and personalities

* Bilingual Spanish is a plus

Schedule

* Must be flexible to work within business hours:

* Monday-Friday: 8:30 AM - 8:30 PM (aligned to EST operations)

* Saturday: 10:00 AM - 5:00 PM

Why Apply?

* Competitive pay at $22/hour

* Structured, hands-on training program with layered learning

* Clear path for career growth and advancement

* Supportive, team-oriented environment

* Opportunity to build valuable customer service and problem-solving skills

Pay Details: $22.00 per hour

Search managed by:
Gabrielle Hernandez

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

* The California Fair Chance Act

* Los Angeles City Fair Chance Ordinance

* Los Angeles County Fair Chance Ordinance for Employers

* San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.