Customer Service Specialist; Bilingual Spanish - Call Center

Exclusive Opportunity:
Bilingual Customer Experience Specialist – Rider Support

Are you ready to help riders have the best experience? Cognizant is looking for a Bilingual Customer Experience Specialist – Rider Support to join our Rider Support Operations team in Phoenix. In this role, you will speak English and Spanish to ensure riders receive prompt, courteous, and accurate help on phone, chat, and email.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

This position is part of a high‑intensity, 24/7/365 environment. You will be responsible for handling real‑time rider interactions and for maintaining calm and clarity under pressure.

• Multichannel Support: Deliver high‑touch assistance via phone, live chat, and email to create a premium rider experience.
• Operational Excellence: Meet key performance metrics, including Customer Satisfaction (CSAT) scores,
  Quality Assurance standards, and Average Handle Time (AHT).
• Incident Management: Resolve complex rider issues and hardware/software edge cases.
• Shift Rotations: Commit to 24/7 coverage, working nights, weekends, and holidays.
• Travel: Travel up to 10% (local or national) for training, site visits, or business needs.

• Bilingual Mastery: Professional proficiency in English and Spanish (written and oral) is required.
• Experience: Prior work in a high‑volume customer support or operations role.
• Crisis Management: Candidates with experience in Emergency Response Teams (ERT) or as first responders are highly prioritized.
• Tech‑Savvy: Quick learning and navigation of proprietary software and autonomous vehicle (AV) platforms.
• Communication: Excellent interpersonal skills; able to explain complex technology in a simple, calm manner.

• Prior experience in the Autonomous Vehicle (AV) or transportation technology industry.
• Experience in mission‑control or safety‑critical environments.

Applications will be accepted until Jun 26, 2026
.

The hourly rate is $18 – $21 per hour
, varying by experience and qualifications.

Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays + Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.