Call Center Agent
Job in
Mesa, Maricopa County, Arizona, 85201, USA
Listed on 2026-06-20
Listing for:
C2 Tactical
Full Time
position Listed on 2026-06-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Job Details
Job Location:
C2 Tactical Mesa Brickyards - Mesa, AZ 85212
Answer incoming calls for multiple businesses in a small call center environment; supporting customer needs, answering questions and creating bookings and reservations into customer management system for classes and other offerings.
Responsibilities and Duties- Answer all incoming calls for multiple business locations and triage customer needs efficiently; answer simple questions and forward calls as needed to sales or management; create bookings in our customer management system and take payments over the phone; provide excellent customer service at all times. (80%)
- Follow up as needed with customer reservations to verify information or resolve booking issues. (10%)
- Answer simple questions that come in via chat or email and forward questions as needed to sales or management. (10%)
- Customer service experience required
- Previous call center experience preferred
- Firearms knowledge a plus
- Sitting at a desk for long periods of time
- Using a computer for long periods of time (computer screen, keyboard, mouse)
- Using a handset and phone for long periods of time
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