Bilingual Customer Experience Specialist

Cognizant is seeking a Bilingual Customer Experience Specialist to join our Customer Service & Support team in the IT industry. You will handle inbound client inquiries, resolve technical and account-related issues, and deliver exceptional, multilingual support across digital channels. Partner with cross-functional teams to escalate and resolve complex cases, document interactions, and identify opportunities to improve processes and user experience.

Ideal candidates are client-focused, tech-savvy communicators with strong problem-solving skills, eager to learn, grow, and collaborate on high-impact digital, cloud, data, and AI initiatives.