Admissions Center Specialist

Admissions Support Center Specialist | Full-Time

The Admissions Support Center (ASC) specialist, working in a fast-paced and dynamic environment, is responsible for supporting PMI’s branch campuses by setting appointments for prospective students to discuss their education objectives.

Are you a great listener with a passion for helping others? Do you thrive in a dynamic, customer-focused environment? Look no further! We’re excited to announce an opportunity for a Support Center Specialist!

Schedule: M-Th 9:30-6 and alternating Fridays and Saturdays

What You’ll Do

Connect with Compassion: As a Contact Center Specialist, you’ll make and receive calls, engaging with prospective students and their families. Your empathetic approach will help set appointments.

Be the Voice: You’ll be the friendly voice on the other end of the line, answering questions, addressing concerns, and providing helpful solutions. Your patience and understanding will make a difference!

Stay Informed: You’ll stay updated on our latest programs, services, and policies, ensuring you can provide accurate information to callers.

Collaborate: Work closely with our team of call center professionals to continuously improve our customer service.

• Respond to phone and email inquiries from potential students and schedule appointments to meet with an Admissions Representative. Reschedule appointments as necessary.
• Maintain campus admissions calendars to ensure appointment accuracy.
• Distribute and mail school and program information to prospective students.
• Maintain computer records of all telephone calls and inquiries received. Add leads into the student contact system.
• Maintain the lead management system for record-keeping and reports.
• Review weekly and monthly reports for all appointments, leads, interviews, and enrollments.
• Distribute bulk mailings to all prospective applicants.
• Contact no-shows to encourage them to reschedule their appointment.

MINIMUM QUALIFICATIONS

• A high school diploma or equivalent education is required. Associate or Bachelor's degree preferred.
• Two (2) years of call center, administrative, or customer service experience required.
• Sales or Admissions/Higher Education experience preferred.
• Experience using a contact management database preferred.
• Excellent verbal and written communication skills.
• Any equivalent combination of training, education, or experience that meets the minimum qualifications.

COMPENSATION & BENEFITS

• Hiring Range - $17.84 to $21.40
• Medical (PPO & 2 HDHP with HSA), Dental & Vision
• Paid Time Off (PTO) & Holiday Pay
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Short & Long-term Disability
• Basic Life Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) & Holiday Pay
• Tuition Reimbursement
• Health & Wellness Program