Guest Services Representative

Guest Service Representative

The Guest Service Representative will provide excellent customer service.

Compensation: $17.00 - $18.00 per hour

Responsibilities:

• Provides customer service to external customers.
• Ensures full customer satisfaction without unnecessarily referring customers to other staff members. Maintains a friendly, helpful demeanor.
• Provides information regarding policies and procedures, terms and programs relating to the service area for outside customers.
• Identifies and prioritizes problems and issues related to the service area.
• Performs research, offers solutions, options, and strategies.
• Refers to the appropriate person or department as needed, and/or arranges for service.
• Maintains close contact with customers to give updates on progress toward resolution of issue or service request.
• Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc.
• Verifies contracts or forms for completeness and accuracy of information.
• Updates and maintains all necessary records and/or logs.

Job Qualifications:

• Minimum Education:
  
  High School or equivalent Combined experience/education as substitute for minimum education
• Minimum Experience:
  
  1 Year Combined education/experience as a substitute for min. experience
• Minimum Field-of-Expertise:
  Customer service
• Preferred Experience:
  
  2 Years
• Preferred Field-of-Expertise:
  Customer service