Guest Services Representative
Job in
Mesa, Maricopa County, Arizona, 85201, USA
Listed on 2026-06-27
Listing for:
Cal-Am Properties, Inc.
Full Time
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Guest Service Representative
The Guest Service Representative will provide excellent customer service.
Compensation: $17.00 - $18.00 per hour
Responsibilities:
- Provides customer service to external customers.
- Ensures full customer satisfaction without unnecessarily referring customers to other staff members. Maintains a friendly, helpful demeanor.
- Provides information regarding policies and procedures, terms and programs relating to the service area for outside customers.
- Identifies and prioritizes problems and issues related to the service area.
- Performs research, offers solutions, options, and strategies.
- Refers to the appropriate person or department as needed, and/or arranges for service.
- Maintains close contact with customers to give updates on progress toward resolution of issue or service request.
- Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc.
- Verifies contracts or forms for completeness and accuracy of information.
- Updates and maintains all necessary records and/or logs.
Job Qualifications:
- Minimum Education:
High School or equivalent Combined experience/education as substitute for minimum education - Minimum Experience:
1 Year Combined education/experience as a substitute for min. experience - Minimum Field-of-Expertise:
Customer service - Preferred Experience:
2 Years - Preferred Field-of-Expertise:
Customer service
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