Order Processor, Bilingual; English​/Spanish

Responsibilities

• Manage Order Processing:
  Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
• Client Support:
  Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or escalates as needed.
• Relationship Management:
  Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
• Service Coordination:
  Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
• Documentation & Reporting:
  Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
• Customer Satisfaction:
  Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
• Administrative Support:
  Assist with account setup, manage client property information, and ensure smooth communication across teams.

• Experience:
  
  2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus.
• Education:
  
  High school diploma or GED required; additional coursework or degree preferred.
• Bilingual:
  English/Spanish required.
• Tech‑Savvy:
  Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams);
  Salesforce experience highly preferred.
• Customer‑Focused:
  Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism.
• Organized & Detail‑Oriented:
  Strong ability to multitask, prioritize, and ensure accuracy in a fast‑paced environment.
• Professional & Independent:
  Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision.
• Collaborative:
  Comfortable working with cross‑functional teams to meet client needs.

• High school diploma
• GED