Customer Care Representative | Mesa, AZ; Hybrid

Shift

You will be working Monday - Friday 8am - 5pm.

Your work is performed as a hybrid employee, with in‑office requirements on Tuesdays and Thursdays at our Mesa, AZ office.

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• Monitor online and in‑person transport orders, providing updates and information to consigners on the status of their transport orders.
• Handle an average of 80 to 100 inbound calls daily, providing prompt and professional assistance to customers.
• Ensure accurate data entry in the interactive platform, addressing discrepancies and updating orders as needed.
• Process and organize inbound transport requests via phone and email, ensuring timely communication and resolution.
• Maintain constant communication with other transportation teams to proactively identify and track possible issues with automotive transport orders.
• Actively enter data into customer spreadsheets throughout the day, keeping records intact and up‑to‑date for customer review.
• Perform other duties as assigned by your Supervisor.

• High School Diploma or GED.
• 2+ years of experience in a call center environment.
• Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues (conflict resolution) to create a win‑win solution.
• Strong ability to establish and maintain effective working relationships with co‑workers, supervisors, and vendors.
• Exceptional active listening skills, with the ability to restate and…