Customer Success Manager
Job in
Mesa, Maricopa County, Arizona, 85201, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM -
Business
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Responsibilities
- Become a trusted advocate/advisor to customers
- Deliver an exceptional customer experience
- Oversee customer training and implement adoption strategies
- Drive growth by securing the existing business
- Proactive outreach to customers
- Provide high-level governance and operational oversight
- Deliver regular business reviews
- Support the Customer Success mission
- Partner and Mentor
- Bachelors’ degree or equivalent relevant work experience related to the job, preferably Intellectual Property
- 5+ years of experience working with customer success or relationship management
- Experience with Intellectual Property products or services
- Extensive experience in Intellectual Property management
- Exceptional written and verbal communication skills
- Strong interpersonal abilities to interact professionally with diverse personalities and cultures
- Outstanding investigative and problem-solving skills
- Familiar with using Customer Success software platforms (e.g., , Gainsight)
- Proficient in Microsoft Office, particularly Power Point
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