Dispensary Associate

Responsibilities

• Assist customers with product education and purchase facilitation per State regulations
• Provide exceptional customer service to customers, guests, and coworkers
• Provide empathy and compassion to patients
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve Policies and Procedures
• Work directly with the leader on duty to enhance the customer experience
• Assist customers with any product or device issues
• Document customer issues and concerns on the customer’s profile
• Maintain a clean and well-stocked workstation throughout the shift
• Perform additional team tasks on an as needed basis

• High-school diploma or equivalent
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV)
• Prior experience, preferably in retail and/or customer service area is a plus
• Must have prior cash handling experience
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
• Must be able to work effectively without supervision and in a team environment
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Able to understand and follow written/oral instructions
• Ability to interact with customers and team members respectfully and politely
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
• Must possess the mental and physical capacities necessary to perform the job duties
• Must possess a valid driver’s license and a clean driving record to fulfill the Delivery Driver role
• Must be able to pass a comprehensive background record check

Demonstrates strong customer service skills, effective communication abilities, and the capacity to work independently in a fast-paced environment. Possesses cash handling experience and the ability to follow state regulations and company policies.