Lead Front Desk Receptionist
Listed on 2026-08-08
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Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator
Salon Receptionist / Sales Coordinator
We’re looking for more than just a friendly face at the front desk—we want a driven, sales-savvy professional who knows how to create an unforgettable guest experience
* and* maximize revenue. Able to work between both salons if needed 30-40 hours per week. Commission and bonuses paid also.
– Job Description
The Lead Receptionist is responsible for overseeing the front desk experience, ensuring exceptional client service, and supporting daily operations. This role sets the tone for the client journey by delivering a warm, professional, and efficient experience from check-in to check-out.
Key Responsibilities:- Lead and support the front desk team, ensuring consistency in client service and communication
- Manage daily scheduling, appointment flow, and client check-ins/outs
- Handle client inquiries, concerns, and escalations with professionalism and care
- Train and onboard new front desk team members on systems, protocols, and service standards
- Maintain a clean, organized, and welcoming reception area
- Monitor and optimize booking efficiency, ensuring maximum productivity for service providers
- Support membership sales and educate clients on available programs and services
- Coordinate with management and service providers to ensure smooth daily operations
- Track and report front desk performance metrics as needed
- Previous reception or customer service experience required; leadership experience preferred
- Strong communication and interpersonal skills
- Highly organized with the ability to multitask in a fast-paced environment
- Professional, polished, and client-focused demeanor
- Comfortable with booking software and point-of-sale systems
- Leadership mindset with a team-first attitude
- Solution-oriented and proactive
- Detail-oriented and dependable
- Positive, welcoming, and service-driven
The Lead Receptionist plays a vital role in both client retention and team success by ensuring every client interaction reflects the brand’s standards and values.
Pay: $17.00 per hour
Benefits:- Employee discount
In person
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