Customer Support Associate

Live events are fun.

Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.

Companies spend more than $600 billion each year on client entertainment. Ticket Manager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.

Built at the intersection of live events, technology, and enterprise operations, Ticket Manager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post‑event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.

Ticket Manager is trusted by thousands of global brands, including Anheuser‑Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.

We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.

At Ticket Manager, you’ll help build technology that brings people together through live experiences—while solving complex, real‑world problems for the world’s best companies. We’re a fast‑growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.

If you’re excited about live events, cutting‑edge technology, and doing work that truly matters, you’ll feel right at home here.

The Customer Support Associate is the entry point into Ticket Manager’s on‑shore Customer Support organization and is focused on building the foundational product knowledge, customer‑service skills, and judgment needed to grow within the team.

As a frontline partner to our customers, you will primarily support general and non‑paid support accounts by resolving day‑to‑day questions across the Ticket Manager platform, ticketing, and guest management. You’ll communicate directly with customers through phone, Zoom, email, and chat, with an emphasis on live communication whenever it can resolve an issue faster and create a better customer experience.

You’ll troubleshoot common issues, conduct customer trainings, maintain accurate case documentation, and learn how to identify and execute the appropriate escalation path for more complex needs. Through hands‑on experience, ongoing training, and shadowing experienced teammates, you’ll develop the skills needed to independently handle an increasingly complex range of customer needs and advance within the Customer Support organization.

• Serve as a frontline point of contact for Ticket Manager customers, primarily supporting general and non-paid support accounts.
• Resolve basic customer inquiries related to platform navigation, user access, ticketing, account setup, and standard product functionality.
• Handle guest management requests, including guest list questions, access issues, site or email updates, and other routine guest management needs.
• Take a call-first approach to customer support by proactively offering phone or Zoom assistance when it can resolve an issue faster and more effectively than back‑and‑forth communication over email or chat.
• Conduct customer training sessions to help users confidently navigate Ticket Manager and…