Customer Service Representative

Customer Service Representative

Goody
- Mesa, AZ

Starting Pay: $17–$25 per hour, plus incentive bonuses Realistic Annual Earnings: $40,000–$70,000

At Goody Garage Doors, we're more than just a garage door company—we're a fast-growing, team-first organization committed to delivering exceptional service and creating meaningful career opportunities.

If you love helping people, solving problems, and being part of a supportive team that succeeds together, this could be the opportunity you've been looking for.

Rotating weekends as needed

• Monday–Friday: 6:00 AM–2:00 PM
• Monday–Friday: 10:00 AM–6:00 PM
• Monday–Friday: 1:00 PM–9:00 PM

• One or more years of customer service experience preferred; home services or emergency services experience is a plus
• Previous dispatch experience in residential or emergency services is a plus
• Bilingual English/Spanish skills are a plus
• Familiarity with Service Titan is a bonus, but we will train the right person
• Strong communication and active-listening skills
• Ability to stay organized and multitask in a fast-paced environment
• Calm, professional, and solutions-oriented approach
• Team-focused mindset with a desire to learn and grow
• High school diploma or equivalent required

As a Customer Service Representative, you'll be the first impression of our company and the voice our customers rely on. You will:

• Answer inbound calls and assist customers with scheduling and service needs
• Deliver empathetic, professional, and solution-focused support
• Manage a high volume of calls confidently and efficiently
• Communicate with technicians and internal teams to support smooth service delivery
• Provide timely updates and help resolve customer concerns
• Maintain accurate documentation of customer interactions
• Identify opportunities to recommend services that provide additional value
• Learn our services inside and out so you can become a trusted customer resource

• Base Pay: $17–$25 per hour, depending on experience
• Incentive Bonuses:
  Earn additional compensation based on performance
• Realistic Annual Earnings: $40,000–$70,000
• Clear opportunities for advancement—we believe in promoting from within

This is more than a standard hourly position. It's a performance-driven opportunity where motivated team members can significantly increase their earnings through incentive bonuses.

• Supportive, team-first culture
• Structured training and mentorship
• Career advancement opportunities
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Employee discounts
• Employee referral program
• Recognition and rewards for top performers

If you're motivated, customer-focused, and ready to grow with a company that values your contribution, we'd love to meet you.

Apply today and start building a career you're proud of with Goody Garage Doors.