Customer Advocate; Hybrid

Customer Advocate (Hybrid | Mesa, AZ)

Pay: $30/hour

A growing organization in the homebuilding industry is seeking an Associate Customer Advocate to support homeowners and customers throughout the home ownership and construction process.

The ideal candidate combines excellent customer service skills with a basic understanding of residential construction (e.g., load‑bearing walls, structural vs. non‑structural components, home maintenance priorities). We are looking for a personable, adaptable professional who can evaluate situations, think critically, and provide solutions with confidence.

• Handle homeowner and customer inquiries via phone, email, and online channels
• Process service requests and warranty‑related concerns
• Support customers throughout the home construction and ownership journey
• Monitor and respond to customer communications and online interactions
  
  Partner with internal teams to resolve issues and ensure a positive customer experience

• Customer service experience required (banking, hospitality, property management, or similar backgrounds encouraged)
• Basic residential construction/home systems knowledge required
• Strong communication, problem‑solving, and critical‑thinking skills
• Friendly, empathetic, and team‑oriented personality
• Ability to work independently and adapt to changing situations

Schedule:

Hybrid (1-3 days in office weekly)

Hours:

6:00 AM-3:00 PM or 7:00 AM-4:00 PM

If you enjoy helping customers, solving problems, and have a passion for homes, we'd love to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.