Client Care Coordinator

WHO WE ARE

ER2 partners with organizations ranging from growing businesses to some of the world's largest enterprises, providing technology deployment, equipment management, and zero-waste IT disposal solutions. We're also committed to reducing the digital divide through donation initiatives that increase access to technology and opportunity in under-resourced communities.

Our core values are:

• Constantly Improving
• Acting in Humility
• Living a Life of Servanthood
• Relentlessly Pursuing Excellence

At ER2, we believe strong organizations are built by humble, accountable, growth-minded people who are committed to serving others and continuously improving.

We value teammates who step in where needed, support one another, and take pride in doing great work. In return, we strive to create an environment where people can learn, develop new skills, and grow both professionally and personally.

We are looking for a full-time Client Operations Coordinator to support our Logistics team in delivering exceptional service to clients around the world. In this role, you'll coordinate pickups, partner with clients and internal teams, and help keep operations running smoothly in a fast-paced environment. You'll also have opportunities to assist with special logistics projects as business needs evolve.

• Schedule:
  
  Monday - Friday, 8:00 AM - 5:00 PM
• Compensation: $50,000 - $54,000 Yearly (DOE)
• Reports to:
  
  Client Experience Manager
• Location:
  
  Mesa, AZ | In-Office

You're someone who enjoys keeping people, projects, and priorities organized. You communicate confidently, solve problems proactively, and take pride in providing exceptional client service. Experience in logistics, scheduling, transportation, customer service, or a related field is a plus, but just as important is your ability to thrive in a fast-paced, collaborative environment where no two days are exactly alike.

• Organization & Multitasking – Ability to manage multiple priorities, coordinate schedules, and keep projects moving efficiently in a fast-paced environment.
• Client Service & Communication – Strong verbal and written communication skills with a commitment to providing an exceptional client experience.
• Logistics Coordination – Experience coordinating pickups, shipments, transportation, or other scheduling-related activities while keeping stakeholders informed.
• Problem-Solving – Proactively identify issues, adapt to changing priorities, and resolve challenges quickly while maintaining a positive client experience.
• Attention to Detail – Maintain accurate records, update internal systems, and ensure logistics information is complete and reliable.
• Technology & Collaboration – Comfortable learning new software, managing shared communication platforms, and collaborating effectively across teams, clients, and vendors.

• Coordinate and schedule client pickups, ensuring all logistics are planned accurately and efficiently.
• Serve as a primary point of contact for clients by responding to inquiries via phone, email, tickets, and the ER2 Portal.
• Monitor pickup status, communicate updates, and proactively resolve scheduling issues, delays, or changes.
• Partner with drivers, vendors, account managers, and operations teams to ensure successful pickups and deliveries.
• Coordinate freight shipments and transportation requests, ensuring shipments are properly arranged and delivered on time.
• Manage shared communication channels, including inboxes, voicemail, and support tickets, responding promptly to client requests.
• Maintain accurate records by updating internal systems with pickup details, client information, transportation costs, and other logistics data.
• Ensure logistics activities comply with company policies and applicable transportation and environmental regulations.
• Support cross-functional logistics initiatives and special projects as business needs evolve.

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 2+ years of experience in logistics, scheduling, transportation, client service, or a related field preferred.
• Proficiency with Google Workspace and the ability to quickly learn new…