Customer Service Admin

What’s Under the Hood Drive Time Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job? In short, as the Customer Service Specialist, you will be responsible for directly handling multiple potential customer touchpoints throughout the customer’s loan. These touchpoints can range from general customer inquiries to questions regarding payments, General Account questions and overall customer resolutions.

Some responsibilities include:

• Addressing all customer-facing service situations from all areas of Bridgecrest.
• Dealing with customer calls requiring help, information, sales promotion and dispute resolution.
• Performing tasks independently with minimal instruction and supervision.
• Answering internal and external emails and calls providing status updates and information regarding escalated issues.
• Effectively managing customer conflict while under pressure.
• Answering non-routine questions that require deviation from standardized procedures.
• Demonstrating patience, empathy and respect during potentially escalating customer interactions.
• Interacting and communicating with management across all lines of the business regarding customer concerns.
• Assuring the highest level of customer satisfaction.

The Specifics. High School or GED required 2+ years of work experience, including a background in customer service/customer care and dispute resolution.

• Medical, dental, and vision, oh my! Drive Time Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, Drive Time Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
• Anything Else? Absolutely. Drive Time Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.
• Comparably Awards:
  Best Company for Diversity, Best Company Culture and Best Company Leadership, oh…