Onsite - Inbound Customer Support Advisor; Pet Industry

Location: Mesa, AZ (100% Onsite)

Pay: $18/hour

Employment Type: Full-Time

We are seeking compassionate, customer-focused professionals to join our growing Customer Support team supporting a leading national pet retail organization. This role is ideal for individuals who are passionate about helping people and their pets while building a long-term career in customer service.

As an Inbound Customer Support Advisor, you will serve as the first point of contact for customers, assisting with order updates, order tracking, appointment support, account inquiries, and general customer service needs. We are looking for empathetic individuals who genuinely enjoy helping others and can deliver exceptional service in a fast-paced call center environment.

Pet lovers are strongly encouraged to apply!

• Handle inbound customer service calls professionally and efficiently
• Assist customers with order status updates and shipment tracking
• Support appointment scheduling and appointment-related inquiries
• Resolve customer concerns with empathy, patience, and professionalism
• Accurately document customer interactions and resolutions
• Navigate multiple systems while maintaining attention to detail
• Troubleshoot customer issues and provide effective solutions
• Meet quality, productivity, and customer satisfaction goals
• Deliver a positive customer experience on every interaction

• High School Diploma or GED required
• Previous customer service or call center experience preferred
• Strong verbal and written communication skills
• Excellent active listening and problem-solving abilities
• Genuine passion for helping customers and their pets
• Strong attention to detail and accuracy
• Ability to multitask and work across multiple systems simultaneously
• Strong time management and organizational skills
• Professional demeanor in challenging situations
• Ability to work independently and make sound decisions
• Adaptable and flexible in a changing environment
• Technical support experience with PC, Mac, iOS, tablets, software applications, or related products is a plus

• Must be available to work any day of the week, including weekends
• Employees receive two scheduled days off each week
• Regular shifts are scheduled between 5:00 AM and 5:00 PM based on business needs
• 9-hour shifts, including a 1-hour unpaid lunch break
• Scheduling flexibility is required

Monday – Friday
8:00 AM – 5:00 PM

Weeks 1–2

• Classroom-based instruction
• Systems and technology training
• Policies and procedures
• Customer service best practices
• Order management and support processes

Weeks 3–4

• Hands-on call support
• Live customer interactions
• One-on-one coaching
• Performance development and feedback

Important: Full attendance throughout training is required for successful completion of the onboarding program.

• 100% onsite in Mesa, AZ
• Fast-paced inbound call center environment
• Supportive team atmosphere
• Career growth and advancement opportunities
• Opportunity to build long-term customer service expertise

Successful candidates will demonstrate:

• A customer-first mindset
• Strong empathy and patience
• Passion for pets and pet owners
• Excellent communication skills
• Reliability and commitment to attendance
• Desire for long-term career growth
• Ability to thrive in a team-oriented environment