Dental Office Manager

Platinum Dental Office Leader - Job Description

Job Type: Full-time

The Office Leader is responsible for overseeing all administrative and operational aspects of the dental practice. This role requires strong leadership, sales ability, organizational, and financial management skills. He/She will play a critical role in ensuring the office runs efficiently, optimizing patient experience, and achieving practice goals.

• Customer Service & Sales:
  Help patients understand the value of good oral health and recommended dental services;
  Ensure the Office and Team is providing a positive experience and safe environment to all guests and patients;
  Address any patient concerns or complaints and implement strategies to enhance patient satisfaction and retention;
  Monitor patient feedback and implement necessary improvements.
• Financial Management:
  Manage the practice's P&L, ensuring financial targets are met or exceeded;
  Develop and monitor the office budget, track expenses, and analyze financial reports;
  Oversee patient AR, collections and ensure accurate billing procedures;
  Implement and maintain financial controls and procedures to safeguard practice assets;
  Conduct regular financial reviews with the dentist(s) and management team.
• Operational Management:
  Ensure efficient daily operations, including patient scheduling, check-in/check-out, and phone management;
  Implement and maintain office policies and procedures;
  Manage inventory and order supplies, ensuring cost-effectiveness and efficiency;
  Maintain accurate patient records and ensure compliance with HIPAA regulations;
  Coordinate with dental staff to optimize workflow and patient flow.
• Team Leadership & Supervision:
  Supervise and support office staff, including hiring, training, and performance management;
  Foster a positive and collaborative work environment;
  Conduct regular staff meetings and provide ongoing coaching and development;
  Handle employee relations issues and resolve conflicts as needed.
• Business Development:
  Identify opportunities to grow the practice and increase revenue;
  Develop and implement marketing and outreach strategies;
  Analyze market trends and competitor activities to inform business decisions.

• Proven experience in both sales and management
• Strong understanding of financial management principles and practices, including P&L ownership
• Excellent leadership, communication, and interpersonal skills
• Proficiency in dental practice management software
• Knowledge of dental terminology, procedures, and insurance processing
• Ability to multitask, prioritize, and manage time effectively
• Strong problem-solving and decision‑making skills

• Competitive compensation: $50–55k per year with excellent prospects for career development and advancement in a high growth company.
• Monthly bonuses:
  Competitive bonus structure based on measurable metrics.
• Comprehensive benefits:
  Full medical, vision, dental coverage, and 401K matching.
• Paid time off:
  One week of paid time off each year and paid holidays.
• Professional growth:
  Abundant opportunities for learning and advancing your career.
• Great office culture:
  We foster a collaborative and dynamic environment where teamwork and mutual respect are at the forefront.