Training and Quality Specialist - Data Center​/Low Voltage​/Structured Cabling

Job Summary

The Quality Training Specialist will be responsible for trade‑related curriculum development and training for new and existing IES teams, quality audits and on‑site support to IES projects. The role will be on site in Mesa, Arizona and requires structured cabling/data center experience.

• Develop and provide trade‑related, project management and delivery training in the classroom, including hands‑on demonstrations (class outlines, presentations, handouts, tests, design exercises).
• Develop pre‑employment trade‑related job skill assessments (both hands‑on and written).
• Prepare employees to accomplish job results by developing, planning, conducting and evaluating management training.
• Conduct training needs assessment by collecting information pertaining to work procedures, workflow and reports; understanding job‑specific functions and tasks.
• Conduct training classes by presenting job‑specific and company‑specific software applications utilizing computer and virtual classrooms, webinars and other methods as required.
• Evaluate training by assessing effectiveness of training to specific job applications.
• Administer written and practical exams and write performance reports to evaluate trainees' performance.
• Maintain quality service by establishing and enforcing organization standards.
• Implement training processes and best practices that add value and improve business performance.
• Maintain personal knowledge, training and proficiency on installed products and course materials.
• Work with training team to design and implement new training programs and revise old programs.
• Ensure a safe and pleasant learning environment for staff/students.
• Other duties as assigned.

• Minimum of three (3) years training experience or related role.
• Prefer a minimum of five (5) years project management experience in telecommunications, electrical or a related technical or construction field.
• Prefer a BICSI certified trainer.
• Demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration.
• Proficient with Microsoft Office (Word, Excel, PowerPoint and MS Project).
• Meet company minimum driving standards.
• High School diploma or equivalent.
• Working knowledge of instructional design and adult learning theory practice preferred.
• Ability to determine the kind of tools and equipment needed to do a job.
• Maintain technical knowledge by attending educational workshops; reviewing publications.

• Operate as a team member of management.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude.
• Must be able to work a non‑standard work schedule as required to provide job, team or individual specific training.
• Must be able to climb ladders, use hand and power tools, lift 50 pounds.
• Must be self‑motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s).
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
• Must have proven high skill level to interpret blueprints and other project documents, including but not limited to specifications, reporting and quality requirements.
• Must be able to travel within the branch territory and/or regional territory as needed.
• Must possess the ability to learn and teach the Company and customer project management systems.

• Must possess a minimum of three (3) years training experience or related role.
• Prefer a minimum of five (5) years project management experience in telecommunications, electrical or a related technical or construction field.
• Prefer a BICSI certified trainer.
• Must have demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration.
• Must be proficient with Microsoft Office (Word, Excel,…