Student Srvcs Analyst-Navigator of Enrollment-(Mulitple Positions

Position: Student Srvcs Analyst-Navigator of Enrollment-(Mulitple Positions)
Mesa Community College is seeking a College Enrollment Navigator to serve as a welcoming first point of connection for students. This position represents the college in a positive, student-centered manner to grow the admissions pipeline and support college enrollment. The College Enrollment Navigator provides a high level of customer services and supports incoming and returning students through the onboarding process, including enrollment, and serves as a primary point of contact, guiding students step-by-step through key requirements and milestones.

The role provides high-quality in-person and virtual assistance through walk-in services, phone, email, text, and web-based platforms, tours, and programming.

The Navigator delivers accurate, timely information throughout the enrollment cycle, including admissions, financial aid, institutional resources, advisor readiness, and registration procedures. Using a case management approach to the admissions pipeline, the position coordinates onboarding activities, tracks student progress through key milestones, and ensures continuity of support until students are fully prepared for a successful first term at MCC.

This role focuses on growing and strengthening the admissions and enrollment pipeline by ensuring timely completion of critical milestones for a successful first term. Responsibilities include proactive outreach, assisting walk-in students, reviewing and verifying documentation, supporting funding processes, and facilitating college-going readiness and course registration and improving outcomes and applicant conversion rates.

As a trusted guide for students and families, the Navigator provides high-level customer service and serves as a centralized resource that requires strong partnerships with departments across the college.

The Navigator utilizes Customer Relationship Management systems, Student Information Systems, and related technologies to document activities, monitor progress against goals, and manage student caseloads. The role also participates in college and district-wide events and initiatives that contribute to student success, retention, and community engagement.

Essential Functions

35% Program Coordination:

* Outreach and Student Case Management

* Maintain a caseload of incoming students and maintain accurate notes related to student contacts.

* Initiate communication and maintain student engagement with newly admitted students throughout the enrollment process.

* Provide ongoing support and monitor progress to student from application through registration; this can be performed in person, virtually, or via the phone.

* Implement proactive, personalized outreach strategies that increase application-to-enrollment conversion and strengthen early student engagement.

* Maintain consistent case management practices that support timely registration and encourage completion of first-term credit milestones.

* Enrollment Support and Collaboration

* Guide students through initiating payment options (i.e., financial aid (FAFSA), scholarships, payment plan, etc.)

* Serve as a liaison and coordinate with admissions, financial aid, advising, and other college departments to resolve issues and ensure a smooth enrollment experience and minimize delays in course registration.

* Maintain up-to-date knowledge of college resources, scholarships, and community services.

* Program Planning and Evaluation

* Assist in developing, implementing, and evaluating enrollment support programs and services.

* Provide reports and recommendations for improving processes and student success outcomes.

* Collect and analyze data related to student engagement, conversion rates, and barriers to enrollment.

* Prepare accurate reports and documentation as required and requested.

* Implement and continually develop best practices.

35% Program Implementation:

* Develop Enrollment Strategies

* Serve as a single Point-of-Contact via any modality for new students and manage/resolve all admission-related matters to ensure course registration-readiness.

* Complete

* Address 1st-level domicile and residency matters.

* Monitor applicant progress throughout the enrollment process, responding to all questions/inquiries, and providing information about Mesa Community College career and educational pathways and the enrollment process.

* Design and execute communication plans that keep students informed at every stage of the enrollment process (e.g., application, registration, financial aid).

* Use email, SMS, social media, and phone calls to engage with students and provide timely reminders and updates.

* Develop targeted communications for specific student groups (e.g., first-year, transfer, re-entry students).

* Unofficial transfer credit evaluation and complete program plan changes as necessary.

* Deliver Student Support Services

* Identify at-risk students during enrollment and provide additional support or referrals to academic or personal resources and support in navigating dynamic, fast-paced learning environments.

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