Student Srvcs Analyst-Navigator of Enrollment-(Mulitple Positions

Student Services Analyst – Navigator of Enrollment (Multiple Positions) Job Summary

Mesa Community College is seeking a College Enrollment Navigator to serve as a welcoming first point of connection for students. This position represents the college in a positive, student-centered manner to grow the admissions pipeline and support college enrollment. The College Enrollment Navigator provides a high level of customer services and supports incoming and returning students through the onboarding process, including enrollment, and serves as a primary point of contact, guiding students step-by-step through key requirements and milestones.

The role provides high-quality in-person and virtual assistance through walk-in services, phone, email, text, and web-based platforms, tours, and programming.

The Navigator delivers accurate, timely information throughout the enrollment cycle, including admissions, financial aid, institutional resources, advisor readiness, and registration procedures. Using a case management approach to the admissions pipeline, the position coordinates onboarding activities, tracks student progress through key milestones, and ensures continuity of support until students are fully prepared for a successful first term at MCC.

This role focuses on growing and strengthening the admissions and enrollment pipeline by ensuring timely completion of critical milestones for a successful first term. Responsibilities include proactive outreach, assisting walk-in students, reviewing and verifying documentation, supporting funding processes, and facilitating college-going readiness and course registration and improving outcomes and applicant conversion rates.

As a trusted guide for students and families, the Navigator provides high-level customer service and serves as a centralized resource that requires strong partnerships with departments across the college.

The Navigator utilizes Customer Relationship Management systems, Student Information Systems, and related technologies to document activities, monitor progress against goals, and manage student caseloads. The role also participates in college and district-wide events and initiatives that contribute to student success, retention, and community engagement.

• Affordable and Comprehensive Benefits Package:
  • Nationwide Medical, Dental, and Vision Coverage
  • Paid Time Off:
    Vacation, Sick Leave, and Personal Time
  • 20 Paid Observed Holidays
  • Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
  • Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
  • Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
  • Tuition Reimbursement for employees and dependents
  • Annual Professional Development Funding
  • Flexible Work Schedules
• Employee Health & Wellness Programs:
  • District-Wide Wellness Program with Workshops and Webinars
  • Monthly Health & Wellness Calendar and Newsletter
  • Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
  • Employee Assistance Program (EAP)
  • Sight-On-Site Eye Care Services
  • Mobile On-Site Mammography Screenings
  • Pre-Retirement Planning Events
  • Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

• Outreach and Student Case Management
  • Maintain a caseload of incoming students and maintain accurate notes related to student contacts.
  • Initiate communication and maintain student engagement with newly admitted students throughout the enrollment process.
  • Provide ongoing support and monitor progress to student from application through registration; this can be performed in person, virtually, or via the phone.
  • Implement proactive, personalized outreach strategies that increase application-to-enrollment conversion and strengthen early student engagement.
  • Maintain consistent case management practices that support timely registration and encourage completion of first-term credit milestones.
• Enrollme…