Student Services Specialist Sr

Student Services Specialist Sr

Job

Location:

Mesa Community College

Full/Part Time:
Full Time

Regular/Temporary:
Regular

Hiring Salary Range: $20.61 - $26.80 hourly, DOE

Grade: 111

Work Schedule:

Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer

Hours:

Monday - Thursday, 7am-6pm

Work Calendar: 12 Months

The Recruiter serves as a brand ambassador for Mesa Community College (MCC), advancing enrollment goals by building and nurturing meaningful relationships and delivering engaging, student-centered outreach. With a focus on strengthening and growing the MCC student pipeline, this role connects with prospective, interested, new, and returning students, families, and community partners through high school visits, campus tours, college fairs, community events, presentations, programming, and personalized outreach via email, phone, text/chat, virtual, and in-person communication.

The Recruiter develops and leads engaging presentations and enrollment events that inspire students and clearly communicate MCC's programs, opportunities, and pathways to success. Through proactive follow-up and individualized and group support, the Recruiter guides students through each stage of the enrollment process, helping them transition smoothly from prospect to enrolled student. Using enrollment technologies and Customer Relation Management (CRM) systems, the Recruiter manages outreach workflows, tracks student engagement and events, completes recruitment activities, and monitors progress toward enrollment goals.

The Recruiter demonstrates a team-oriented mindset by proactively stepping in to support colleagues and address emerging needs where shared ownership and flexibility ensure students receive seamless and timely support.

• Develops, coordinates, and implements strategies for recruiting new and returning students in alignment with MCCCD/MCC strategic enrollment goals.
• Builds and maintains strong relationships with partner high schools, community organizations, workforce agencies, and other strategic partners.
• Plans, coordinates, and delivers or participates in recruitment events, campus tours, presentations, programming, and outreach programs to prospective students, families, counselors, and community partners.
• Meets with students in person or virtually to provide individual or group support.

• Represents MCC at college fairs, community events, high schools, and other outreach opportunities.
• Performs outreach via phone, text, email, and other tools.
• Engages with prospective students from first inquiry through enrollment, providing personalized guidance on admissions, transfer pathways, Financial Aid (FAFSA), scholarships, and course selection.

• Uses CRM and other data systems to track prospective student engagement from inquiry to enrollment.
• Performs data analysis, market research, and prepares reports to assess recruitment and enrollment strategies.
• Develops targeted campaigns for prospective students, recent stop-outs, and other retention initiatives.

• Works collaboratively with Enrollment Services (Admissions & Records, Financial Aid, Testing, Advising, Cashiers), academic programs, marketing, and other MCC/MCCCD departments.
• Provides support for cross-functional initiatives and special events such as peak enrollment periods, new student welcome sessions, orientation, dual enrollment onboarding, and other college events.
• Performs other duties as assigned.

Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
Or an equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job.

Work…