Operations Strategy & Enablement Instructional Designer

Responsibilities

• Create learning and performance solutions that help employees succeed and deliver great customer experience
• Partner with business leaders to identify performance needs and design scalable solutions
• Design, develop, and implement learning programs, performance support tools, knowledge resources, and communications
• Create engaging learning experiences using instructor-led, virtual, digital, and self-paced formats
• Apply adult learning principles, scenario-based learning, microlearning, and other modern instructional design techniques
• Use operational, quality, and learner data to measure effectiveness and drive continuous improvement
• Collaborate with subject matter experts and business partners to ensure solutions align with business goals
• Leverage AI, automation, and emerging technologies to improve learning outcomes and scalability
• Support enterprise standards, templates, and best practices for learning and performance enablement
• Mentor peers and promote a culture of continuous learning and innovation

• High School Diploma or GED required
• Bachelor's degree or higher education preferred
• Certification in instructional design, learning, or performance improvement preferred
• 5+ years of experience designing learning and performance solutions in a corporate environment
• Strong knowledge of instructional design methodologies and adult learning principles required
• Experience analyzing performance challenges and identifying root causes
• Proven ability to design solutions that improve employee performance and business results
• Strong consulting, communication, facilitation, and stakeholder management skills
• Experience using data and performance metrics to evaluate and improve learning effectiveness
• Proficiency with instructional design tools such as Articulate Storyline
• Experience supporting operations, customer service, healthcare, or regulated industries
• Experience with tools such as Camtasia, Adobe Creative Cloud, or Vyond
• Experience leveraging AI, automation, and emerging technologies in learning and development
• Knowledge of knowledge management, performance support, and operational readiness strategies

Demonstrates expertise in designing and implementing learning and performance solutions that enhance employee effectiveness and customer experience. Proficient in applying instructional design methodologies, leveraging data for continuous improvement, and utilizing modern technologies to drive learning outcomes.

• Camtasia
• Adobe Creative Cloud
• Vyond
• AI Technologies
• Automation Tools