School Office Support Specialist - Organizational Learning

School Office Support Specialist

The School Office Support Specialist works in coordination with the School Office Operations Manager by providing operational, training, and school site support to school office personnel across the district. This position supports the planning, coordination, and delivery of professional learning; assists with onboarding and coaching of new and existing office staff; provides temporary site coverage during vacancies and extended absences; offers procedural guidance and day-to-day operational assistance;

and helps maintain standardized operational procedures, training resources, and documentation.

Key Responsibilities:

• Provides temporary site coverage during vacancies, extended absences, and staffing transitions while modeling district procedures and supporting school office personnel.
• Provides onboarding, individualized training, and operational coaching to newly hired, transferred, and existing school office staff as directed by the School Office Operations Manager.
• Assists the School Office Operations Manager with planning, organizing, coordinating, and facilitating professional learning for school office personnel.
• Supports the development, preparation, and distribution of professional learning materials, presentations, operational resources, and training documentation.
• Assists the School Office Operations Manager in identifying staff development needs through feedback, school site visits, and collaboration with school office personnel.
• Reinforces district procedures and best practices by providing follow up support and coaching after professional learning sessions.
• Assists with special projects and other professional learning initiatives related to school office operations as assigned by the School Office Operations Manager.

Office Operations & Protocols

• Assists the School Office Operations Manager with developing, maintaining, and updating the School Office Procedures Manual, standard operating procedures (SOPs), checklists, forms, and operational resources.
• Provides temporary site coverage during vacancies, extended staff absences, and periods of increased operational need to ensure continuity of school office operations.
• Provides procedural guidance and day to day operational assistance to school office personnel to support the consistent implementation of district policies, procedures, and best practices.
• Serves as an on site resource to assist campuses with operational questions, problem solving, and implementation of school office procedures.
• Assists school office personnel with questions related to attendance, enrollment, withdrawals, records management, visitor management, volunteer procedures, and other school office operations.
• Assists with identifying operational challenges and communicates recommendations for process improvements to the School Office Operations Manager.
• Helps organize and maintain operational resources, forms, documentation, and reference materials.
• Supports the implementation of school office safety and security procedures.

Collaboration, Communication & Customer Service

• Serves as one of the first points of contact for school office personnel seeking operational guidance, assistance, and support under the direction of the School Office Operations Manager.
• Collaborates with school sites to communicate updates, clarify district procedures, and support the timely resolution of operational questions.
• Ensures the consistent implementation of district policies, procedures, and best practices across school offices.
• Assists the School Office Operations Manager with coordinating department presentations, communications, and informational resources for school office personnel.
• Provides timely responses, follow up, and procedural guidance to school office staff and administrators.
• Promotes exceptional customer service by fostering positive, collaborative, and professional relationships with school personnel and district departments.
• Communicates recurring operational concerns, trends, and recommendations to the School Office Operations Manager to support continuous improvement and district wide consistency.
• Builds collaborative relationships with district departments to assist school office personnel.

Continuous Improvement & Operational Support

• Assists the School Office Operations Manager with implementing district wide operational improvement initiatives.
• Assists in reviewing school office procedures and identifying opportunities to improve operational efficiency, consistency, and customer service.
• Identifies recurring operational questions, trends, and challenges and communicates recommendations to the School Office Operations Manager to support improvements in procedures, resources, and professional learning.
• Participate in school site visits to provide operational support, coaching, observe office practices, and identify additional training and support needs.
• Collects and organizes operational data, feedback, and documentation to support…