Associate Field Service Technician - Phoenix, AZ

Individual Responsibilities

• Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
• Responsible to live and exemplify Stryker’s Values:
  Integrity, Accountability, People, and Performance.

• Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction
• Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
• Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow-up
• Provide post sale in-servicing on equipment operation and maintenance
• Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.
• Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers
• Maintain an accurate inventory of Stryker equipment and parts.
• Other duties as assigned by Manager/Supervisor
• Travel up to 50% of the time to any other Province or Territory within Canada for Field service calls, or customer training or daily backfill of other technical duties

• Abide by and support the policies set forth in the Stryker Code of Conduct
• Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
• Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
• Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy

• Bachelor’s degree or equivalent experience preferred

• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to read and understand technical drawings
• Ability to troubleshoot technical issues and perform technical repairs preferred
• Highly organized and able to prioritize tasks
• Strong time management skills, ability to manage multiple functions and adhere to daily deadlines
• Knowledge of proper lifting/body mechanic techniques preferred
• Strong interpersonal and communication skills
• Strong attention to detail

Pay rate will not be below any applicable local minimum wage rates.

Health benefits include:
Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

Financial benefits include:
Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of their role may be required to obtain various vaccinations as an essential function of their role.