IT Automation Engineer

This position is a hybrid role. Applicants must be willing to work onsite 2 days per week. This position does not provide sponsorship.

The Automation Engineer partners closely with Operations Technicians and Engineering groups to ensure seamless integration between engineering solutions and day-to-day operations.

• Systems Integration & Development: Design, develop, and implement integration solutions across multiple platforms, ensuring data, workflows, and monitoring tools interoperate seamlessly.
• Automation & Scripting: Build and maintain automation tools using Python, Power Shell, C++, other scripting languages and Git Hub (revision control) to reduce manual work, improve accuracy, and streamline troubleshooting.
• Collaboration with Operations Teams: Work closely with Operations Technicians and Supervisors to understand frontline needs, translating them into scalable engineering solutions that improve uptime and service quality.
• Platform Reliability: Develop and maintain monitoring, alerting, and diagnostic tools that ensure roadside equipment and supporting platforms run at peak efficiency.
• Project Engineering: Lead and contribute to engineering initiatives, including platform rollouts, API integrations, and system upgrades, ensuring projects are completed on schedule and aligned with business goals.
• Service Excellence: Ensure engineering solutions support SLA compliance and help operations teams deliver consistent, high-quality service.
• Continuous Improvement: Identify opportunities for improved efficiency in system monitoring, incident resolution, and configuration management; design and implement solutions that scale.
• Documentation & Knowledge Sharing: Develop detailed documentation, runbooks, and training materials to ensure engineering solutions can be adopted and maintained effectively by operations teams.
• Cross-Team Participation: Engage in agile ceremonies (daily stand-ups, backlog refinement, sprint planning) to align engineering deliverables with operational needs and company objectives.
• Incident Support & Escalation: Provide advanced technical support for complex incidents, collaborating with operations teams to resolve issues quickly and permanently.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field; or equivalent combination of education and experience.
• Minimum of 5–7 years of experience in system integration and platform development.
• Strong proficiency in Python, Java, C++, Power Shell, and other scripting languages for automation, with hands-on experience in Git Hub-based development workflows.
• Experience with Oracle and SQL Server databases for integration, data analysis, and troubleshooting.
• Demonstrated experience with APIs, system integrations, and automation frameworks.
• Experience developing web-based applications and working with load balancers is a plus.
• Preferred experience with CI/CD pipelines and deployment practices.
• Familiarity with cloud platforms (AWS/Azure)