Mining Onboard Specialist - MineStar

Career Area:
Product Support

As a Mine Star Onboard Specialist, you’ll be the on‑site, hands‑on expert supporting Cat® Mine Star™ Command for hauling—focused on technical support, system optimization, and collaboration. You’ll work closely with dealer personnel, customer teams, and Caterpillar engineering/product support to ensure autonomous haulage hardware and systems perform at their best. While you’ll be present in the field and actively engaged at the mine site, your primary responsibility is to guide, troubleshoot, and partner with others rather than perform the physical maintenance yourself.

Command for hauling is designed to boost safety, productivity, and availability—especially in challenging or remote mining environments. You will be based at the Mine Star Hub in Phoenix, Arizona, and will travel to mine sites for shift‑based assignments, acting as a key link between the customer, dealer teams, and Caterpillar to drive successful system performance and adoption.

• 7x7 Day Shift Roster:
  Work hard for 7 days, then enjoy 7 days off. Travel, relax, recharge—your time is truly yours.
• On‑Site Impact:
  Be the go‑to expert on‑site, ensuring systems run smoothly and efficiently.
• Innovation in Action:
  Collaborate with Caterpillar’s engineering teams to identify and implement product improvements.
• Hands‑On Problem Solving:
  Troubleshoot, analyze, and optimize cutting‑edge autonomous systems.
• Unique global exposure:
  Mine Star® Command spans three continents, offering international site visits and cross‑border collaboration that enhance training and operational experience.

• Own onboard hardware health & availability for Mine Star/Command for hauling‑equipped fleet—supporting the customer’s trucks in the field.
• Manage machine and system integration, ensuring onboard components, networks, and machine control systems work together as intended.
• Troubleshoot field issues, document findings, and track problems through resolution in collaboration with cross‑functional teams (engineering, product support, commercial).
• Analyze autonomy and base machine fault data—including validating data accuracy/integrity—to support root‑cause problem solving and performance improvement.
• Report hardware/software status and critical failures clearly and consistently, escalating when required and following proper procedures for critical system events.
• Coach and mentor customer personnel and internal teammates on interaction with the Command for hauling equipment and best practices.
• Present technical findings to customer maintenance and operations stakeholders in a clear, practical way.

• Technical Excellence: Experience in mining technology, strong practical experience with large mining equipment—mechanical and/or electrical troubleshooting on haul trucks or similar heavy mobile equipment.
• Ability to work with radios, networks, and off‑board communications in an industrial/mine environment.
• Field Support: Strong troubleshooting and field support experience; ability to integrate and maintain complex electronic systems on machines using schematics/models; strong diagnostic mindset.
• Communication
  
  Skills:
  
  Strong communication skills and the ability to work independently while collaborating with a broader, multi‑disciplinary team.
• Top Candidates will also have:
  Prior experience with Cat Mine Star (onboard, implementation, product support, engineering, or application).
• Degree or technical training in Electrical, Mechanical, Mechatronic, or Mining Engineering.

You’ll receive structured onboarding and product training on Mine Star onboard networks/machine control systems and troubleshooting. Training is tailored and may include classroom learning, on‑the‑job development, and mentoring.

The position is based in Phoenix, Arizona, and requires 50–75% travel to support roster work. Most Mine Star Application Specialists follow a 7/7 rotation of day and night shifts. During scheduled rotations, the selected candidate will travel to the site and stay in customer‑provided accommodations. At the end of each rotation, they…