Service Product Engineer

Job Title

Sustaining Engineer (Mesa, AZ) - ensures reliability, serviceability, and continuous improvement of large-scale HVAC and refrigeration systems used in data centers.

• Lead technical troubleshooting and provide advanced support across service operations and field activities.
• Drive root cause investigations for recurring issues and implement corrective and preventive actions.
• Manage commissioning and validation of systems in real‑world operating conditions.
• Translate field failures into engineering actions, corrective fixes, and product improvements.
• Modify product drawings (CAD) to reflect field insights and service improvements.
• Develop and improve SOPs, troubleshooting guides, and service documentation.
• Support field technicians and service teams with real‑time technical guidance and problem resolution.

• Education:
  
  Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or related field.
• Experience:
  
  5+ years in field service, product support, or reliability engineering for mechanical/electrical systems, preferably with mission‑critical products such as CRAH units, chillers, or HVAC systems.
• Strong troubleshooting skills (electrical, mechanical, controls).
• Experience working directly with field technicians, commissioning teams, or service operations.
• Strong communication skills across technical and non‑technical stakeholders.
• Comfortable working in low‑structure, high‑ambiguity environments.
• Willingness to travel up to 20%.

• Competitive salary and performance incentives.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan.
• Employee Assistance Program.
• Generous paid time off.
• A dynamic, collaborative team open to change and fresh ideas.
• Modern, state‑of‑the‑art facility equipped with Industry 4.0 technology in Mesa, Arizona.
• Opportunity to contribute to the green industry transformation and sustainable future.
• Fast‑growing, entrepreneurial environment where initiative and impact are recognized.
• Inclusive, diversity‑friendly workplace.
• Strong focus on career advancement through internal promotions.
• On‑site electric vehicle charging stations.

At XNRGY Climate Systems, we are deeply committed to fostering a diverse and inclusive workplace. We believe that varied backgrounds, experiences, and perspectives fuel innovation and success. We welcome passionate individuals eager to contribute to a more sustainable environmental future.