Critical Systems Technician IV, Switchgear

Title:

Critical Systems Technician IV, Switchgear

Location:

Phoenix, AZ Position Summary

The Critical Systems Technician IV will serve as a technician for all CPG mission-critical electrical services and maintenances under contract. The position will be responsible for monitoring compliance with contractual commitments and will provide leadership and knowledge regarding the installation, service, testing, commissioning, maintenance, and operation of mission-critical data center electrical equipment.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Review technical specifications with the sales team and project managers to identify the field operations scope of the project as defined in CPG bid packages.
• Interface with services team to ensure proper specification compliance.
• Provide job‑specific technical support.
• Interface with the factory to resolve any site‑related technical issues.
• QA/QC of Power Distribution Equipment.
• Create Critical Power System MOPs, SOPs and EOPs.
• Perform preventive maintenance services (PM) on contracted gear and other components.
• Install and service all Power Distribution Equipment.
• Capable of troubleshooting distribution and transmission controls.
• Perform function testing of Low, Medium, and High voltage Switchgear, relay panels, transformers, ATS, and circuit breakers.
• Examine relay settings and logic equations for confirmation of system operation in accordance with design.
• Provide regular status reports to the responsible CPG Project Manager and Director, Service Operations.
• Direct feedback to responsible CPG Project Manager for problem resolution.
• Troubleshoot and resolve technical problems in the field.
• Provide required site testing reports and inspection sheets per project specification.
• Participate in specialized commissioning/testing of systems.
• Conduct site visits during regional travels at management direction.
• Respond to service calls as required.
• Other duties as assigned by Services Management.
• Must be a US Citizen.
• Ability to travel approximately 30% of time.
  
  Note:
  
  this could include periods of higher travel based on workload.
• Need to be able to travel for the first 2 weeks of job for onboarding training and safety education (travel to company site for training – travel paid by company).

• High school or equivalent (Preferred).
• Associate’s or bachelor’s degree in electronics, electrical theory, or a similar discipline. Requires highly desirable or equivalent work experience.
• Two to Five years (Required) Mission Critical Electrical Systems experience.
• 3–5 years of field repair/customer service experience with UPS, electrical, electro‑mechanical, or electronics‑related equipment or 3–5 years of mission‑critical specific product experience required.
• Experience with electrical power distribution equipment. This includes UPS, switch gear, batteries, monitoring equipment, generators, etc.

• Understanding and knowledge of NETA standards, IEEE specifications and NEMA specifications as they pertain to low and medium voltage switch gear.
• Good technical understanding and application of all types of switch gear, protective relaying, and controls of switch gear, including operation, maintenance, and testing.
• Firsthand experience on low and medium voltage switch gear, including disassembly, component inspection/repair, reassembly, and testing.
• NETA or NICET Level 1–4 Electrical Power Testing Certifications are preferred.
• Ability to read and understand one‑line diagrams, blueprints, schematics, and construction drawings.

• Technical writing skills, including use of Word, Excel, and MS Project.
• Familiarity with specialized testing equipment and reporting software.

• Must hold a current NETA/NICET level II or above.
• NFPA 70E Low Voltage and High Voltage certification.

• No supervisory responsibilities.

• While performing the duties of this job, the employee is…