Service Product Engineer

Who are we?

XNRGY Climate Systems is a North American leader in sustainable design and advanced manufacturing of custom air treatment, thermal management, and liquid cooling systems. We focus on high-performance solutions for data centers, healthcare, clean rooms, life sciences, and other mission‑critical environments, driving innovation to reduce carbon footprints and support goals like Net Zero and LEED certification.

We are thrilled to operate our cutting‑edge U.S. Technology headquarters and manufacturing facility in Mesa, Arizona (opened in 2025), reflecting our rapid growth and commitment to sustainable climate solutions.

As part of our rapid U.S. growth, XNRGY Climate Systems is seeking a Sustaining Engineer based in Mesa, AZ to ensure the reliability, serviceability, and continuous improvement of large‑scale HVAC and refrigeration systems used in data centers.

Reporting to the Service Operations Excellence Manger, this role sits at the intersection of field service, engineering, and quality, acting as the technical bridge between what happens in the field and how the product is designed, assembled, and improved.

• Lead technical troubleshooting and provide advanced support across service operations and field activities
• Drive root cause investigations for recurring issues and implement corrective and preventive actions
• Manage commissioning and validation of systems in real‑world operating conditions
• Translate field failures into engineering actions, corrective fixes, and product improvements
• Modify product drawings (CAD) to reflect field insights and service improvements
• Develop and improve SOPs, troubleshooting guides, and service documentation
• Support field technicians and service teams with real‑time technical guidance and problem resolution

• Education:
  
  Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or related field
• Experience:
  
  5+ years in field service, product support, or reliability engineering for mechanical/electrical systems, preferably with mission‑critical products such as CRAH units, chillers, or HVAC systems
• Strong troubleshooting skills (electrical, mechanical, controls)
• Experience working directly with field technicians, commissioning teams, or service operations
• Strong communication skills across technical and non‑technical stakeholders
• Comfortable working in low‑structure, high‑ambiguity environments
• Willingness to travel up to 20%

We look forward to receiving your application!

• Competitive salary and performance incentives
• Comprehensive medical, dental, and vision insurance
• 401(k) plan
• Employee Assistance Program
• Generous paid time off
• A dynamic, collaborative team open to change and fresh ideas
• Modern, state‑of‑the‑art facility equipped with Industry 4.0 technology in Mesa, Arizona
• Opportunity to contribute to the green industry transformation and sustainable future
• Fast‑growing, entrepreneurial environment where initiative and impact are recognized
• Inclusive, diversity‑friendly workplace
• Strong focus on career advancement through internal promotionsl
• On‑site electric vehicle charging stations

At XNRGY Climate Systems, we are deeply committed to fostering a diverse and inclusive workplace. We believe that varied backgrounds, experiences, and perspectives fuel innovation and success. We welcome passionate individuals eager to contribute to a more sustainable environmental future.

Join a company that values Courage, Community, Climate, Customer, and Coherence. Be part of shaping our footprint and building a winning team in the sustainable climate solutions industry!